Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Dec 03, 2017 - 22:14 CST

Monitoring

Response times on the affected stores have returned to normal. We will continue to monitor the stores for further issues. Thanks for your patience while we resolved this.

Posted Dec 03, 2017 - 21:48 CST

Update

We have moved status from Partial Outage to Degraded Performance as most affected stores in that subset are slightly slower than normal instead of intermittently failing. We continue to work on this issue.

Posted Dec 03, 2017 - 21:17 CST

Update

Response times are improving but BigCommerce engineers are still remediating the performance issue on this subset of stores.

Posted Dec 03, 2017 - 20:53 CST

Update

We are attempting to fix a database performance issue caused by unusual traffic to a single database cluster. We apologize for the inconvenience.

Posted Dec 03, 2017 - 20:31 CST

Identified

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Dec 03, 2017 - 20:13 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.