Scheduled Maintenance on Store Email - mail12.bigcommerce.com
Scheduled Maintenance Report for BigCommerce
Completed
We can confirm that mail services are functioning correctly at this point in time.
Posted May 15, 2018 - 02:58 CDT
Verifying
This maintenance has now been completed and all mail services are back online. Clients should once again be able to connect to their mail services for sending and receiving email again.

We apologise profusely for the inconvenience caused by this extended outage.
Posted May 15, 2018 - 02:13 CDT
Update
BigCommerce Engineers are currently working on the final steps to bring the mail services back online. Updates will be provided here when they are available.
Posted May 15, 2018 - 02:02 CDT
Update
This scheduled work is taking longer than expected to complete. We are currently working to restore access to email services for the affected clients.

We apologise for the inconvenience caused.
Posted May 15, 2018 - 01:26 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 15, 2018 - 00:01 CDT
Scheduled
BigCommerce engineers will be performing essential system maintenance on our merchant email infrastructure. There is a scheduled maintenance window of 2 hours, however we only expect a total outage of between 30-45 minutes.

This maintenance will only impact email accounts for sending and receiving email through the server address of mail12.bigcommerce.com.

We apologise for any inconvenience caused during this essential work.
Posted May 14, 2018 - 20:10 CDT