Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

Network connectivity is now stabilized. This incident is now resolved.

Posted May 18, 2017 - 03:01 CDT

Monitoring

Connectivity has been restored to all services. BigCommerce engineers will continue to monitor the situation and respond to any further issues.

Posted May 18, 2017 - 02:03 CDT

Identified

The network issue has re-occured. BigCommerce engineers are working with our service provider to mitigate the issue.

Posted May 18, 2017 - 01:43 CDT

Monitoring

Our service provider has confirmed a networking issue within one of our datacentres. Monitoring has shown this issue has now been mitigated. All stores should now be back online, BigCommerce engineers will continue to monitor store response times.

Posted May 18, 2017 - 01:19 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted May 18, 2017 - 01:05 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.