Availability issues with some pages on a sub-set of BigCommerce stores

Incident Report for BigCommerce

Resolved

BigCommerce engineers have confirmed that this issue has now been successfully mitigated and is being marked as resolved.

Posted May 10, 2018 - 22:56 CDT

Monitoring

BigCommerce engineers have completed the changes and restored availability to the affected pages. We will continue to monitor the situation.

Posted May 10, 2018 - 21:50 CDT

Update

BigCommerce engineers have been implementing fixes for the availability issues and should have the changes completed shortly.

Posted May 10, 2018 - 21:33 CDT

Identified

BigCommerce engineers have identified the availability issues are only affecting a small number of pages on some stores and are working to resolve them.

Posted May 10, 2018 - 20:20 CDT

Investigating

BigCommerce engineers are investigating availability issues with some pages on a sub-set of stores. We will update shortly with our findings.

Posted May 10, 2018 - 19:50 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.