Availability issues with BigCommerce stores on Stencil
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
All response times are back to expected levels. We will be continuing to investigate to find a more permanent mitigation.
Identified
We have identified the issue and applied initial mitigation. This was a denial of service attack against a specific store, that affected other Stencil stores in that cluster. We will have further prevention steps following. However, most stores are back online.
Investigating
BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
This incident affected: Control Panel and Storefront.