Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Feb 05, 2018 - 17:27 CST

Monitoring

Internal and external monitoring is showing that response times are now within the expected range. We are continuing to work with our service provider, while also monitoring the situation further.

Posted Feb 05, 2018 - 15:18 CST

Identified

We're still seeing intermittent issues with a subset of stores. We are working with our network provider to investigate the issues.

Posted Feb 05, 2018 - 15:03 CST

Monitoring

Response times are returning to normal. Engineers are continuing to monitor the situation.

Posted Feb 05, 2018 - 14:43 CST

Identified

BigCommerce Engineers have identified a performance issue affecting a subset of stores. They are currently working to mitigate the issues and are starting to see response times returning to normal. We continue to monitor the situation.

Posted Feb 05, 2018 - 14:24 CST

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Feb 05, 2018 - 14:10 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.