Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Oct 19, 2016 - 04:28 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 19, 2016 - 04:27 CDT

Update

There is a major Internet networking issue with one large network backbone provider. With Akamai's help, we have shifted our traffic away from that provider. All issues have cleared and we are monitoring our networks for further issues. Thanks for your patience.

Posted Oct 19, 2016 - 04:17 CDT

Update

Akamai is currently experiencing a major network issue causing intermittent connectivity failures and slow page loading for a subset of BigCommerce stores

Posted Oct 19, 2016 - 04:03 CDT

Identified

We are currently troubleshooting this issue with our network provider and will provide an update shortly.

Posted Oct 19, 2016 - 03:14 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Oct 19, 2016 - 03:03 CDT

This incident affected: Control Panel and Storefront.