Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jul 06, 2018 - 16:03 CDT

Update

We are continuing to monitor for any further issues.

Posted Jul 06, 2018 - 15:49 CDT

Monitoring

BigCommerce engineers have successfully restored Search infrastructure operations to normal. We apologize for the length of this incident.

Posted Jul 06, 2018 - 15:48 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 06, 2018 - 15:22 CDT

Update

Bigcommerce engineers continue to correct the Search infrastructure performance issues.

Posted Jul 06, 2018 - 14:44 CDT

Update

BigCommerce engineers are working on resolving issues with our Search infrastructure. The issues with the Search infrastructure can also impact Storefront response times. We hope to resolve soon.

Posted Jul 06, 2018 - 14:02 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 06, 2018 - 13:46 CDT

Identified

BigCommerce engineers are investigating a increase in store response times. We will update with findings shortly.

Posted Jul 06, 2018 - 13:09 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.