tag:status.bigcommerce.com,2005:/historyBigCommerce Status - Incident History2024-03-29T00:23:28-05:00BigCommercetag:status.bigcommerce.com,2005:Incident/203627912024-03-26T12:04:10-05:002024-03-26T12:04:10-05:00Intermittent Availability Issues<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:04</var> CDT</small><br><strong>Resolved</strong> - BigCommerce engineers have resolved the intermittent storefront errors occurring between 16:00 UTC and 16:09 UTC. All services are now operational.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:11</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:06</var> CDT</small><br><strong>Investigating</strong> - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/203102982024-03-20T08:58:28-05:002024-03-20T08:58:53-05:00Issue processing payments<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:58</var> CDT</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in errors starting around 12:40 UTC which caused certain payment request to fail as well as availability issues in the Control Panel. Engineers resolved the issue at 13:30 UTC and all services are now operational.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:43</var> CDT</small><br><strong>Monitoring</strong> - BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:42</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:31</var> CDT</small><br><strong>Update</strong> - BigCommerce engineers are investigating an issue involving payments. We will provide more information as it comes through.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:29</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bigcommerce.com,2005:Incident/202968792024-03-18T21:42:28-05:002024-03-18T21:42:28-05:00Elevated Response Times<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:42</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:58</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:54</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:40</var> CDT</small><br><strong>Investigating</strong> - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores. We will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/202843912024-03-17T10:23:53-05:002024-03-17T10:23:53-05:00Intermittent Availability Issues<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:23</var> CDT</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in errors starting around 15:03 UTC which caused certain Storefront requests to fail. Engineers resolved the issue at 15:12 UTC and all services are now operational.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:12</var> CDT</small><br><strong>Investigating</strong> - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/202714972024-03-15T14:07:51-05:002024-03-15T14:07:51-05:00Availability Issue<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:07</var> CDT</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in errors starting around 17:35 UTC to 17:40 UTC and 17:55 UTC to 18:05 UTC which caused certain Storefront requests to fail. Engineers resolved the issue at 18:05 UTC and all services are now operational.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:44</var> CDT</small><br><strong>Monitoring</strong> - All services are operational and BigCommerce engineers are monitoring the platform. We will continue to provide updates as they become available.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:10</var> CDT</small><br><strong>Investigating</strong> - BigCommerce engineers continue to investigate the root cause of the storefront availability issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:49</var> CDT</small><br><strong>Monitoring</strong> - All services are operational and BigCommerce engineers are monitoring the platform. We will continue to provide updates as they become available.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:37</var> CDT</small><br><strong>Investigating</strong> - BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/202449022024-03-14T11:23:34-05:002024-03-14T11:23:34-05:00Intermittent Issue with PayPal based gateways<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:23</var> CDT</small><br><strong>Resolved</strong> - BigCommerce engineers have resolved the intermittent issue impacting PayPal based payments occurring between 14:30 UTC and 16:10 UTC. All services are now operational.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:16</var> CDT</small><br><strong>Monitoring</strong> - BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:04</var> CDT</small><br><strong>Identified</strong> - BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:55</var> CDT</small><br><strong>Investigating</strong> - BigCommerce Engineers are investigating reports of difficulties with payments through PayPal based gateways and will have an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/200897562024-02-27T11:53:32-06:002024-02-27T11:53:32-06:00Intermittent Availability Issues<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:53</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:46</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:39</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:36</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/200427562024-02-22T00:47:04-06:002024-02-22T00:47:04-06:00Payment Gateway Disconnecting<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>00:47</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers have identified the root cause and applied a fix to prevent any further stores from being impacted. The fix will also prevent regression for any impacted stores that have since restored their configuration.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:29</var> CST</small><br><strong>Monitoring</strong> - BigCommerce engineers have identified the root cause of the issue and applied a fix to prevent the disconnection issue from happening going forward. We are working on resolving the issue for affected store.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:01</var> CST</small><br><strong>Update</strong> - BigCommerce engineers have made changes to prevent the disconnection issue from happening going forward, and are continuing to investigate the root cause and identify impacted stores for remediation. We will provide an update shortly.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:34</var> CST</small><br><strong>Update</strong> - BigCommerce engineers are continuing to investigate issue impacting some payment gateways' connection for a subset of stores, and will provide an update shortly</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:24</var> CST</small><br><strong>Update</strong> - BigCommerce engineers have identified an issue impacting some payment gateways' connection for a subset of stores. We are still investigating the root cause and possible fixes, and will provide an update shortly</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>17:47</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are investigating reports of an issue impacting some payment gateways' connection for a subset of stores. We will provide an update shortly</p>tag:status.bigcommerce.com,2005:Incident/200382012024-02-21T09:55:24-06:002024-02-21T09:55:24-06:00Issues with storefront requests on stores using the Weglot translations app<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:55</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:38</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue and will provide an update shortly.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>07:10</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are investigating an issue with storefront requests on stores using the Weglot translations app. We will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/200205342024-02-19T07:20:37-06:002024-02-19T07:21:15-06:00Intermittent Availability Issues<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>07:20</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in store availability errors for a certain subset of stores starting around 12:50 UTC. Engineers resolved the issue at 13:03 UTC and all services are now operational.</p>tag:status.bigcommerce.com,2005:Incident/200129792024-02-18T06:19:32-06:002024-02-18T06:19:32-06:00Availability Issue<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>06:19</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in errors starting around 11:50 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 11:55 UTC and all services are now operational.</p>tag:status.bigcommerce.com,2005:Incident/199934542024-02-15T10:30:00-06:002024-02-15T11:19:01-06:00Intermittent Availability Issues<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:30</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in storefront availability errors starting around 16:50 UTC. Engineers resolved the issue at 16:54 UTC and all services are now operational.</p>tag:status.bigcommerce.com,2005:Incident/199680872024-02-12T10:51:43-06:002024-02-12T12:01:17-06:00Issues creating or updating metafields on a subset of stores<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:51</var> CST</small><br><strong>Resolved</strong> - At 14:33 UTC a subset of stores started experiencing the issue with creating and updating metafields using the V3 API. BigCommerce engineers became aware of the issue at 15:53 UTC. The issue was triaged and the root cause identified, and a rollback of a recent deployment began at 16:02 UTC to address the issue.<br />This incident was fully resolved for all customers at 16:09 UTC.</p>tag:status.bigcommerce.com,2005:Incident/199477762024-02-09T07:51:22-06:002024-02-09T07:51:22-06:00Issues with adding products to cart<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:51</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:46</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:34</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:33</var> CST</small><br><strong>Update</strong> - We have identified a potential problem, our teams continue their investigation into this issue</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:14</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are currently investigating an issue that is causing an error when adding products to cart from product pages in a subset of stores.<br />We will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/199012072024-02-03T09:50:00-06:002024-02-03T09:50:00-06:00Intermittent Availability Issue<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:50</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in errors starting around 15:18 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 15:30 UTC and all services are now operational.</p>tag:status.bigcommerce.com,2005:Incident/198799472024-01-31T17:19:20-06:002024-01-31T17:19:20-06:00Availability Issue<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:19</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in errors starting around 23:00 UTC which caused certain Storefront requests to fail in the US region. Engineers resolved the issue at 23:05 UTC and all services are now operational.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:07</var> CST</small><br><strong>Identified</strong> - BigCommerce engineers are investigating an issue impacting availability with a subset of stores.</p>tag:status.bigcommerce.com,2005:Incident/198404292024-01-26T23:33:48-06:002024-01-26T23:33:48-06:00Issue Processing Google Pay Payments on Mobile<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:33</var> CST</small><br><strong>Resolved</strong> - We have narrowed this issue down to a subset of GooglePay payments via Braintree on specific devices. PayPal are aware of and working on the issue. We will continue to work closely with them to ensure a complete and lasting solution. We are marking this incident as closed, not because we believe it to be resolved, but because we have ended our period of emergency response. Further updates will be provided through regular support channels.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>20:07</var> CST</small><br><strong>Update</strong> - BigCommerce engineers are working with Paypal on resolution of an issue affecting subset of Google Pay payments.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:35</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are investigating an issue affecting subset of payments via Google Pay.</p>tag:status.bigcommerce.com,2005:Incident/198432792024-01-26T23:25:48-06:002024-01-26T23:25:48-06:00Slow processing of message from content-service<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:25</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers have resolved the issue of delayed delivery of messages.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:15</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are currently investigating an issue that is causing the delayed delivery of messages to publish theme changes to a subset of stores. We will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/198379792024-01-26T09:09:52-06:002024-01-26T09:09:52-06:00Availability Issue<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:09</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in errors starting around 13:45 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 14:15 UTC and all services are now operational.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>08:41</var> CST</small><br><strong>Monitoring</strong> - BigCommerce services are operational and Engineers are monitoring the platform. We will continue to provide updates as they come through.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>08:06</var> CST</small><br><strong>Identified</strong> - BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/197653762024-01-19T07:52:56-06:002024-01-19T07:52:56-06:00Issue Processing Payments<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:52</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:25</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are investigating intermittent errors with the Adyen Payment gateway (Credit Card) for a subset of merchants.</p>tag:status.bigcommerce.com,2005:Incident/197527662024-01-18T11:32:00-06:002024-01-18T11:32:00-06:00Webhooks delay<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:32</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:20</var> CST</small><br><strong>Update</strong> - BigCommerce engineers continue to investigate the root cause of the delayed delivery of store/product/inventory/updated webhooks. We will provide updates as they become available.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:12</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are currently investigating an issue that is causing the delayed delivery of store/product/inventory/updated webhooks to a subset of stores. We will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/196968842024-01-13T07:54:59-06:002024-01-13T07:54:59-06:00Availability Issue<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:54</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers observed an increase in errors starting around 13:33 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 13:45 UTC and all services are now operational.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:47</var> CST</small><br><strong>Identified</strong> - BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.</p>tag:status.bigcommerce.com,2005:Incident/196894552024-01-12T12:50:26-06:002024-01-12T12:50:26-06:00Log in failures<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>12:50</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>11:28</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:39</var> CST</small><br><strong>Identified</strong> - BigCommerce engineers have identified an issue that may prevent control panel users from logging in to certain stores.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:02</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are investigating an issue that may prevent users from logging in to certain stores.</p>tag:status.bigcommerce.com,2005:Incident/196482692024-01-08T11:00:00-06:002024-01-08T11:16:22-06:00Intermittent Availability Issues<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> CST</small><br><strong>Resolved</strong> - BigCommerce engineers were alerted to an increase in store availability errors at 17:00 UTC. Engineers resolved the issue at 17:04 UTC and all services are now operational.</p>tag:status.bigcommerce.com,2005:Incident/195949842024-01-02T12:55:58-06:002024-01-02T12:55:58-06:00Intermittent Availability Issues<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:55</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:33</var> CST</small><br><strong>Investigating</strong> - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.</p>