Monitoring - BigCommerce engineers believe this issue to be related to the Braintree payment provider itself having an issue processing payments affecting the APAC region. We will continue to provide updates as they become available. Follow https://www.paypal-status.com/incident/production for more details on the issue itself.
Feb 12, 2025 - 19:05 CST
Investigating - BigCommerce engineers are investigating an issue impacting Braintree credit card payments for a subset of stores.
Feb 12, 2025 - 18:35 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 2025 - 17:12 CST
Investigating - BigCommerce engineers have identified an issue affecting a subset of stores impacting the checkout process when using Storefront GraphQL
Feb 12, 2025 - 16:57 CST

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks ? Operational
Checkout & Payment Processing ? Degraded Performance
Control Panel ? Operational
Email ? Operational
Reporting & Analytics ? Operational
Storefront ? Operational
Client Services Operational
Client Portal ? Operational
Support Center ? Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services ? Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
272 ms
Created with Highcharts 10.3.103:0006:0009:0012:0015:0018:0021:0013. Feb0250500
API Response Time
133 ms
Created with Highcharts 10.3.103:0006:0009:0012:0015:0018:0021:0013. Feb0100200
Past Incidents
Feb 12, 2025

Unresolved incidents: Issues with Braintree credit card payments for subset of stores, Checkout issues.

Feb 11, 2025
Resolved - BigCommerce engineers observed an issue with a subset of stores beginning at approximately 4:05 AM UTC, which prevented the creation of Endicia shipping labels. The issue was resolved at 10:48PM UTC and all services are fully operational.
Feb 11, 17:02 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 16:33 CST
Update - We are continuing to work on a fix for this issue.
Feb 11, 15:31 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 11, 13:33 CST
Investigating - BigCommerce engineers are currently investigating an issue where a subset of stores are unable to create Endicia shipping labels via the store control panel.
Feb 11, 13:20 CST
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - This incident has been resolved.
Feb 6, 21:20 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 21:13 CST
Update - BigCommerce engineers are continuing to work on a fix for this issue.
Feb 6, 20:02 CST
Update - We are continuing to work on a fix for this issue.
Feb 6, 18:38 CST
Update - We are continuing to work on a fix for this issue.
The following functions are affected:
manage.bigcommerce.com is unavailable
Domain name changes are unavailable
SSL certificate changes are unavailable
Trial and new store signups are unavailable

Feb 6, 18:20 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 6, 18:04 CST
Investigating - We are currently investigating manage.bigcommerce.com being unavailable
Feb 6, 18:02 CST
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 3:25 PM UTC, which caused some storefront requests to fail. The issue was resolved at 3:33PM UTC and all services are fully operational.
Jan 31, 09:00 CST
Jan 30, 2025
Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 12:16PM UTC, which caused some storefront requests to fail. The issue was resolved at 13:07PM UTC and all services are fully operational.
Jan 30, 07:20 CST
Resolved - This incident has been resolved.
Jan 30, 03:31 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 03:23 CST
Investigating - BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Jan 30, 03:12 CST
Jan 29, 2025

No incidents reported.