This incident has been resolved.
Nov 12, 00:14 CST
All service have returned to normal operation. We sincerely apologize for the interruptions.
Nov 12, 00:06 CST
At this point, all other services have returned to normal. However, we are still working to bring Channel Manager back online.
Nov 11, 23:12 CST
Webhooks are functional again. We are working to restore Channel Manager.
Nov 11, 21:42 CST
The cluster lasted longer this time but all services are affected again. We are restarting all services again.
Nov 11, 20:57 CST
Most services are back online and processing. Some slow responses may occur. We are working to restore normal performance and functionality.
Nov 11, 20:27 CST
Webhooks are now functional, though responding slightly slower than normal. We are working to restore other services.
Nov 11, 20:06 CST
There is no change in status. All engineers are still working to restore the affected services. Our apologies for the interruptions.
Nov 11, 18:32 CST
All available engineers are working on this issue. We expect a more positive update soon.
Nov 11, 16:47 CST
The solution that was put in place was stable for about 15 minutes and then became unstable. We are bringing on more engineers to find a better solution.
Nov 11, 15:40 CST
We have restored part of our messaging infrastructure. A limited amount of services are working again. We are working to restore the rest.
Nov 11, 15:24 CST
We are still working to recover the affected services. A new approach is underway and we hope to have a more positive update soon.
Nov 11, 14:28 CST
A fix has been deployed but was unstable. We are trying another approach. Also, BigCommerce new trial stores are currently offline.
Nov 11, 13:32 CST
BigCommerce engineers continue to work on the cluster that controls messaging for the platform. This has affected Channel Manager, Webhooks, API, Control Panel and Omnichannel Checkout. We'll update as we make progress.
Nov 11, 12:52 CST
BigCommerce Engineers are still attempting to fix the affected services.
Nov 11, 11:46 CST
BigCommerce engineers have identified a performance issue with multiple services which would cause delays in Webhooks and Channel Manager as well as some API and Control Panel requests. We are working on a fix for the underlying issue.
Nov 11, 10:52 CST