All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational
Control Panel Operational
API Operational
Store Transactional Email ? Operational
Merchant Email Accounts ? Operational
DNS Operational
Client Area ? Operational
Support Knowledge Base ? Operational
Support Call Center ? Operational
Search/Faceted Search Operational
Shipping Operational
Webhooks Operational
Authentication Operational
Reporting ? Operational
Payments ? Operational
Partner Integrations Operational
Stencil Theme Editing Operational
Omnichannel Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
Mar 24, 2017

No incidents reported today.

Mar 23, 2017
Resolved - The issue has been resolved.
Mar 23, 16:36 CDT
Investigating - Bigcommerce engineers are investigating an issue with Stencil Theme Editing not functioning.
Mar 23, 16:21 CDT
Resolved - Store search indexing is operating properly. Some store may still experience a delay in search indexing while content is being indexed.
Mar 23, 14:17 CDT
Update - BigCommerce engineers are continuing work on the issues causing the backlog in the search indexing queues.
Mar 23, 13:33 CDT
Update - BigCommerce engineers are going to implement a fix that should speed up the processing of the search indexing queues. We will update with results as soon as we know more.
Mar 23, 12:34 CDT
Update - BigCommerce engineers have made progress on processing in the search indexing queue backlog in one datacenter. We are continuing our investigation to figure out a best way forward to get the whole queue processing quicker.
Mar 23, 11:47 CDT
Identified - BigCommerce engineers have identified a backlog of search index requests. Any reindexing of catalogs are backlogged until we clear the processing queue. We're actively working on fixing this and will provide updates as soon as possible.
Mar 23, 11:07 CDT
Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017
Resolved - BigCommerce engineers have deployed a fix out to all affected stores. This was caused by a gap in code testing process, which will be corrected to prevent a recurrence.
Mar 17, 12:40 CDT
Identified - BigCommerce engineers have identified the issue and stopped it from affecting more stores. We are working on a fix for affected stores and hope to have it out shortly.
Mar 17, 11:51 CDT
Investigating - We have been getting reports of some control panels being unavailable and some API calls failing. BigCommerce engineers are investigating and will update status as soon as we have more info.
Mar 17, 11:37 CDT
Resolved - This issue has been resolved
Mar 17, 03:14 CDT
Monitoring - We have deployed a fix that has resolved the issue affecting some store's ability to access their control panel.
Mar 17, 02:54 CDT
Update - We are currently deploying a fix to this issue. Affected stores should be operational again shortly.
Mar 17, 01:54 CDT
Identified - The issue has been identified and a fix is being prepared.
Mar 17, 01:13 CDT
Investigating - A small subset of stores is unable to access the Control Panel. Engineers are investigating and we hope to have this resolved soon.
Mar 17, 00:52 CDT
Mar 16, 2017

No incidents reported.

Mar 15, 2017
Resolved - All stores are up and operational
Mar 15, 21:18 CDT
Identified - BigCommerce engineers have identified an availability issue that is impacting access to a number of stores. We are working to restore service and will have an update momentarily.
Mar 15, 21:09 CDT
Resolved - Bigcommerce engineers have alleviated the backlog of indexing jobs. There are a small number of stores that will need to be re-indexed in the background. This work will be completed shortly.
Mar 15, 20:38 CDT
Update - Updates to search and faceted search should now be functional. The backup has been removed. Engineers are working to manually rebuild updates to indexes of a few affected stores. We will continue to update as we progress.
Mar 15, 20:29 CDT
Update - BigCommerce engineers are now attempting a fix that we believe will speed up the processing of the search indexing queues. We are waiting for results at the moment and will update when we know more.
Mar 15, 20:00 CDT
Update - BigCommerce engineers have made some small progress on processing in the search indexing queue backlog in one datacenter. We are continuing our investigation to figure out a best way forward to get the queue processing quicker as a whole.
Mar 15, 19:16 CDT
Update - BigCommerce engineers are still trying to get the processing queue, and are now considering different options for moving forward. We will update as we have more information.
Mar 15, 18:34 CDT
Update - BigCommerce engineers are still looking into how to get the search indexing queue processing more quickly and will update as we know more.
Mar 15, 17:54 CDT
Update - BigCommerce engineers continue to work to get the queue processing quickly again.
Mar 15, 17:21 CDT
Identified - BigCommerce engineers have identified the issue and are continuing to try different ways of getting the queue cleared as quickly as possible. We will update as we have more information.
Mar 15, 16:49 CDT
Investigating - BigCommerce engineers have identified a backlog of search index requests. Any reindexing of catalogs are backlogged until we clear the queue. We're actively working on fixing this and will provide updates as soon as possible.
Mar 15, 15:53 CDT
Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017
Resolved - The search system is now performing appropriately for the most part. Some stores are still waiting to be re-indexed to correct stale data but otherwise all systems are nominal and search requests should be returning up to date data in a timely manner.
Mar 10, 21:01 CST
Monitoring - The search system is now performing appropriately for the most part. Some stores are still waiting to be re-indexed to correct stale data but otherwise all systems are nominal and search requests should be returning up to date data in a timely manner.
Mar 10, 20:37 CST
Identified - Storefront search results and Faceted Search functions are currently experiencing a delay receiving updates that have been made to products and pages in the Control Panel or via the API. BigCommerce engineers are currently working to resolve the backend search indexing issues and bring store fronts up to date.
Mar 10, 20:05 CST