Update - BigCommerce engineers have confirmed reports of data not appearing in the Analytics section of the BigCommerce control panel and are working to restore access for all stores. No data has been lost; however, we expect the Analytics dashboard and reports to reflect missing data beginning on May 19 at 2:00PM EDT until the underlying technical issue can be resolved.
May 21, 22:41 CDT
Identified - BigCommerce Engineers have identified the issues and are working to restore services as soon as possible
May 21, 16:10 CDT
Update - Our engineering team is continuing to investigate reports of analytics not updating
May 21, 13:46 CDT
Investigating - We are currently investigating reports of analytics not updating
May 21, 10:23 CDT

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront   Operational
Control Panel   Operational
API   Operational
Store Transactional Email   ? Operational
Merchant Email Accounts   ? Operational
DNS   Operational
Client Area   ? Operational
Support Knowledge Base   ? Operational
Support Call Center   ? Operational
Search/Faceted Search   Operational
Shipping   Operational
Webhooks   Operational
Authentication   Operational
Reporting   ? Degraded Performance
Payments   ? Operational
Partner Integrations   Operational
Stencil Theme Editing   Operational
Omnichannel Checkout   Operational
3rd Party Services ? Operational
Avalara Integrations   Operational
Braintree Integrations   Operational
Braintree PayPal Processing   Operational
Shippo Integration   Operational
Signifyd Integration - Case creation   Operational
Signifyd Integration - Case retrieval   Operational
Stripe Integration   Operational
Yotpo   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
May 22, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018
Completed - The scheduled maintenance has been completed.
May 19, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 CDT
Scheduled - On Friday May 18th, 2018, BigCommerce Analytics (including Insights) will be temporary unavailable due to scheduled infrastructure improvements between 8:00pm-12:00am Pacific time. There will be brief periods of unavailability but Analytics are unlikely to be down for the entire 4 hour period.
May 16, 12:00 CDT
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Completed - We can confirm that mail services are functioning correctly at this point in time.
May 15, 02:58 CDT
Verifying - This maintenance has now been completed and all mail services are back online. Clients should once again be able to connect to their mail services for sending and receiving email again.

We apologise profusely for the inconvenience caused by this extended outage.
May 15, 02:13 CDT
Update - BigCommerce Engineers are currently working on the final steps to bring the mail services back online. Updates will be provided here when they are available.
May 15, 02:02 CDT
Update - This scheduled work is taking longer than expected to complete. We are currently working to restore access to email services for the affected clients.

We apologise for the inconvenience caused.
May 15, 01:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:01 CDT
Scheduled - BigCommerce engineers will be performing essential system maintenance on our merchant email infrastructure. There is a scheduled maintenance window of 2 hours, however we only expect a total outage of between 30-45 minutes.

This maintenance will only impact email accounts for sending and receiving email through the server address of mail12.bigcommerce.com.

We apologise for any inconvenience caused during this essential work.
May 14, 20:10 CDT
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Resolved - This incident has been resolved.
May 11, 14:32 CDT
Investigating - We have received reports of intermittent issues accessing the BigCommerce Public API. BigCommerce engineers are investigating and will update soon.
May 11, 13:57 CDT
May 10, 2018
Resolved - BigCommerce engineers have confirmed that this issue has now been successfully mitigated and is being marked as resolved.
May 10, 22:56 CDT
Monitoring - BigCommerce engineers have completed the changes and restored availability to the affected pages. We will continue to monitor the situation.
May 10, 21:50 CDT
Update - BigCommerce engineers have been implementing fixes for the availability issues and should have the changes completed shortly.
May 10, 21:33 CDT
Identified - BigCommerce engineers have identified the availability issues are only affecting a small number of pages on some stores and are working to resolve them.
May 10, 20:20 CDT
Investigating - BigCommerce engineers are investigating availability issues with some pages on a sub-set of stores. We will update shortly with our findings.
May 10, 19:50 CDT
May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.