All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational
Control Panel Operational
API Operational
Store Transactional Email ? Operational
Merchant Email Accounts ? Operational
DNS Operational
Client Area ? Operational
Support Knowledge Base ? Operational
Support Call Center ? Operational
Search/Faceted Search Operational
Shipping Operational
Webhooks Operational
Authentication Operational
Reporting ? Operational
Payments ? Operational
Partner Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
Jan 23, 2017

No incidents reported today.

Jan 22, 2017

No incidents reported.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.

Jan 19, 2017

No incidents reported.

Jan 18, 2017
Resolved - This incident has been resolved.
Jan 18, 15:37 CST
Investigating - BigCommerce engineers are presently investigating an issue regarding the Square payment gateway. We will keep you updated as we progress in our investigation.
Jan 18, 15:21 CST
Resolved - This incident has been resolved.
Jan 18, 15:17 CST
Monitoring - Bigcommerce engineers have successfully rolled out a fix to production. We are monitoring the fix right now, so if you continue to have any issues, please contact support.
Jan 18, 13:58 CST
Identified - Bigcommerce engineers have identified a means of fixing the current issues around payment gateways not showing during checkout and some transactions failing. We are working on rolling out this fix for affected stores and will update as we progress.
Jan 18, 13:22 CST
Update - Bigcomerce engineers are continuing the investigation. We have a strategy for moving forward to fix one of the issues, and will decide how to fix the remaining issues from there. As always, we'll update this page as we have more information on how we're going forward.
Jan 18, 12:49 CST
Update - Bigcommerce engineers continue to investigate options for fixing the current issues surrounding display of payment gateways during checkout and some transactions failing for some specific gateways. Will provide details as we know more.
Jan 18, 11:49 CST
Update - Bigcommerce engineers are investigating possibility of a fix for the current issues around payment gateways not displaying and transactions failing. Will update as we have more information.
Jan 18, 11:17 CST
Update - Bigcommerce engineers are still investigating the issues surrounding payment gateways not displaying on the storefront and transaction failures for some payment gateways. Will provide updates as we know more.
Jan 18, 10:58 CST
Update - Bigcommerce engineers are continuing to investigate the issues around payment gateways displaying on the storefront and failing transactions. We will provide updates as we know more.
Jan 18, 10:27 CST
Update - Bigcommerce engineers continue to investigate the issue with payment gateways not displaying and some transactions not processing correctly. We will update as we know more.
Jan 18, 09:46 CST
Update - Bigcommerce engineers continue to investigate. There are issues with transactions for a small number of payment gateways and we will update as we know more.
Jan 18, 09:10 CST
Investigating - BigCommerce engineers are presently investigating some issues with payment gateways not displaying. We will provide updates as we know more
Jan 18, 08:41 CST
Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017
Resolved - This incident has been resolved.
Jan 15, 17:42 CST
Monitoring - The fix has been deployed and have been verified.
Jan 15, 17:37 CST
Update - The fix is continuing to deploy across all stores. The inconsistencies and errors are disappearing.
Jan 15, 17:26 CST
Update - Fix is still being deployed.
Jan 15, 16:55 CST
Update - Test are complete and the fix is being deployed.
Jan 15, 16:37 CST
Update - A fix is being tested and prepared for deployment.
Jan 15, 15:36 CST
Identified - BigCommerce engineers have identified a likely source of the inconsistencies. We are investigating a fix.
Jan 15, 15:09 CST
Investigating - BigCommerce engineers are investigating inconsistencies with our integrations with iContact and MailChimp. Engineers are reviewing our integrations and we will have an update soon.
Jan 15, 14:27 CST
Jan 14, 2017

No incidents reported.

Jan 13, 2017
Resolved - This incident has been resolved.
Jan 13, 14:25 CST
Identified - A single database cluster is generating errors and slow application responses. BigCommerce engineers are transferring traffic to redundant infrastructure.
Jan 13, 14:18 CST
Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.