All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational
Control Panel Operational
API Operational
Store Transactional Email ? Operational
Merchant Email Accounts ? Operational
DNS Operational
Client Area ? Operational
Support Knowledge Base ? Operational
Support Call Center ? Operational
Search/Faceted Search Operational
Shipping Operational
Webhooks Operational
Authentication Operational
Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
Dec 10, 2016

No incidents reported today.

Dec 9, 2016

No incidents reported.

Dec 8, 2016

No incidents reported.

Dec 7, 2016

No incidents reported.

Dec 6, 2016
Resolved - This incident has been resolved.
Dec 6, 02:51 CST
Monitoring - Our networking provider appears to have fixed the issue with their backbone. We will continue monitoring closely for any lingering issues. Thanks for your patience.
Dec 6, 02:34 CST
Update - Our networking provider is suffering an extreme performance issue on their backbone network. Their network engineers are attempting to fix. Degraded performance is still intermittent for some stores.
Dec 6, 02:24 CST
Update - Our network provider is still continuing to attempt to fix their networking issues. We continued to see some degraded performance. We are attempting to route around their issues. More details as they become available.
Dec 6, 02:04 CST
Identified - Our network/hosting provider has identified the issue in their infrastructure. Part of the issue has been mitigated but there are still network paths they need to fix. Updates as they occur.
Dec 6, 01:43 CST
Update - We are still working with our network/hosting provider to isolate and fix this networking issue which is causing degrade performance.
Dec 6, 01:12 CST
Update - We are working with our network and hosting provider to diagnose and fix a networking issue. Thanks for your patience. We see intermittent connectivity issues to a small subset of stores.
Dec 6, 00:59 CST
Investigating - BigCommerce engineers have detected a network issue in one of our data centers. Some stores may be experiencing slower than normal response times or intermittent outages. We are working with our network provider to determine the cause. More updates soon.
Dec 6, 00:45 CST
Dec 5, 2016

No incidents reported.

Dec 4, 2016
Resolved - This incident has been resolved.
Dec 4, 22:53 CST
Monitoring - We have been able to restore access to mail hosted on mail9.bigcommerce.com. The mail & dns settings in the store control panel is accessible again for the affected stores.
Dec 4, 22:33 CST
Update - We have identified the issue and are working with our vendor to restore service as soon as possible. We will provide more updates as they become available.
Dec 4, 21:58 CST
Identified - We have identified availability issue with a sub-set of store email and DNS services. Mail and DNS for those stores will currently not accessible and modifying email related configuration in control panel will not be operational.
Dec 4, 21:38 CST
Dec 3, 2016
Resolved - This incident has been resolved.
Dec 3, 18:53 CST
Monitoring - The fix has been deployed and editing email and DNS records are possible except for a handful of stores which we are manually fixing now.
Dec 3, 18:32 CST
Update - BigCommerce engineers are continuing to work on deploying a fix. The code is in testing and we hope to roll it out soon. We are in a code freeze right now, but this change has been granted as an exception to the code freeze in order to give these stores the ability to edit DNS and email records.
Dec 3, 17:53 CST
Update - BigCommerce engineers are continuing to work on the solution for this issue.
Dec 3, 17:08 CST
Identified - A small number of BigCommerce clients are having an issue editing their email or DNS records. Email accounts and DNS are functional but changes to them made in the past 12 hours are not working as expected. Engineers have identified the source of the issue and are working on a fix. Thanks for your patience while we resolve this issue.
Dec 3, 16:32 CST
Dec 2, 2016

No incidents reported.

Dec 1, 2016
Resolved - This incident has been resolved.
Dec 1, 19:09 CST
Monitoring - We have recovered and are putting in preventative measures. It was a large DDoS attack that we are mitigating further.
Dec 1, 18:51 CST
Identified - BigCommerce have identified a DDOS attack targeted at a single data center. We are working with our network provider to mitigate the attack. At the time, we are seeing intermittent slow responses and unavailability. We hope to have this fixed shortly.
Dec 1, 18:47 CST
Investigating - BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Dec 1, 18:44 CST
Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.