All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational
Control Panel Operational
API Operational
Store Transactional Email ? Operational
Merchant Email Accounts ? Operational
DNS Operational
Client Area ? Operational
Support Knowledge Base ? Operational
Support Call Center ? Operational
Search/Faceted Search Operational
Shipping Operational
Webhooks Operational
Authentication Operational
Reporting ? Operational
Payments ? Operational
Partner Integrations Operational
Stencil Theme Editing Operational
Omnichannel Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
Feb 26, 2017

No incidents reported today.

Feb 25, 2017
Resolved - To clarify, the fix was deployed and successful. All functions have returned to normal.
Feb 25, 22:26 CST
Monitoring - We have deployed a fix and are waiting for our network vendor to fully correct the issue. We have bypassed normal routing in order to restore services. We are sorry for the interruption to your Saturday night.
Feb 25, 22:16 CST
Identified - We have identified the cause of Stencil stores going offline and are deploying a fix.
Feb 25, 22:10 CST
Investigating - BigCommerce engineers are investigating availability issues with a sub-set of Stencil-based stores. We will update shortly with our findings.
Feb 25, 22:05 CST
Feb 24, 2017

No incidents reported.

Feb 23, 2017

No incidents reported.

Feb 22, 2017
Resolved - This incident has been resolved.
Feb 22, 14:15 CST
Monitoring - All response times are back to expected levels. We will be continuing to investigate to find a more permanent mitigation.
Feb 22, 13:50 CST
Identified - We have identified the issue and applied initial mitigation. This was a denial of service attack against a specific store, that affected other Stencil stores in that cluster. We will have further prevention steps following. However, most stores are back online.
Feb 22, 13:44 CST
Investigating - BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Feb 22, 13:25 CST
Feb 21, 2017
Resolved - This incident has been resolved.
Feb 21, 14:18 CST
Monitoring - Fix has been deployed. All stores should be operational at this time.
Feb 21, 14:09 CST
Investigating - BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Feb 21, 14:05 CST
Feb 20, 2017
Resolved - This incident has been resolved.
Feb 20, 20:11 CST
Monitoring - Network stability has been restored and response time for Stencil-designed stores has returned to expected range. We will continue monitoring for any lingering issues. Sorry for the interruption.
Feb 20, 19:53 CST
Identified - BigCommerce engineers have identified the cause of the slow response times. We are working with our network providers and our development team to implement a fix.
Feb 20, 19:41 CST
Investigating - Our monitoring is reporting slow response times for Stencil-designed stores. BigCommerce engineers are investigating.
Feb 20, 19:35 CST
Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.