Availability issues with BigCommerce stores
Incident
Report for BigCommerce
Resolved
To clarify, the fix was deployed and successful. All functions have returned to normal.
Monitoring
We have deployed a fix and are waiting for our network vendor to fully correct the issue. We have bypassed normal routing in order to restore services. We are sorry for the interruption to your Saturday night.
Identified
We have identified the cause of Stencil stores going offline and are deploying a fix.
Investigating
BigCommerce engineers are investigating availability issues with a sub-set of Stencil-based stores. We will update shortly with our findings.
This incident affected: Control Panel and Storefront.