Search and Faceted Search Indexing Delayed
Incident
Report for BigCommerce
Resolved
The search system is now performing appropriately for the most part. Some stores are still waiting to be re-indexed to correct stale data but otherwise all systems are nominal and search requests should be returning up to date data in a timely manner.
Monitoring
The search system is now performing appropriately for the most part. Some stores are still waiting to be re-indexed to correct stale data but otherwise all systems are nominal and search requests should be returning up to date data in a timely manner.
Identified
Storefront search results and Faceted Search functions are currently experiencing a delay receiving updates that have been made to products and pages in the Control Panel or via the API. BigCommerce engineers are currently working to resolve the backend search indexing issues and bring store fronts up to date.
This incident affected: Control Panel and Storefront.