Investigating reports of analytics issues

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Status

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jun 04, 2018 - 22:43 CDT

Update

BigCommerce engineers have confirmed reports of data not appearing in the Analytics section of the BigCommerce control panel and are working to restore access for all stores. No data has been lost; however, we expect the Analytics dashboard and reports to reflect missing data beginning on May 19 at 2:00PM EDT until the underlying technical issue can be resolved.

Posted May 21, 2018 - 22:41 CDT

Identified

BigCommerce Engineers have identified the issues and are working to restore services as soon as possible

Posted May 21, 2018 - 16:10 CDT

Update

Our engineering team is continuing to investigate reports of analytics not updating

Posted May 21, 2018 - 13:46 CDT

Investigating

We are currently investigating reports of analytics not updating

Posted May 21, 2018 - 10:23 CDT

This incident affected: Reporting & Analytics.