Slow response times for a subset of stores

Incident Report for BigCommerce

Resolved

BigCommerce engineers identified the issue causing degraded performance and have fixed it. Store performance is now back to normal.

Posted Nov 30, 2017 - 11:54 CST

Investigating

BigCommerce engineers are investigating a increase in store response times for a small subset of stores. We will update with findings shortly.

Posted Nov 30, 2017 - 11:22 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.