Elevated error rates for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Sep 23, 2024 - 06:50 CDT

Update

We are continuing to monitor for any further issues.

Posted Sep 23, 2024 - 06:29 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 23, 2024 - 06:29 CDT

Investigating

BigCommerce engineers are investigating elevated error rates on storefront and APIs for a subset of stores

Posted Sep 23, 2024 - 06:20 CDT

This incident affected: API & Webhooks and Storefront.