Elevated error rates

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Sep 23, 2024 - 05:56 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 23, 2024 - 05:48 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 23, 2024 - 05:45 CDT

Investigating

BigCommerce engineers are investigating elevated error rates on storefront and APIs for a subset of stores

Posted Sep 23, 2024 - 05:42 CDT

This incident affected: API & Webhooks and Storefront.