BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Elevated error rates for a subset of stores

Resolved - This incident has been resolved.
Nov 18, 07:46 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 07:41 CST

Identified - The issue has been identified and a fix is being implemented.
Nov 18, 07:31 CST

Investigating - We are currently investigating elevated error rates for a subset of stores.
Nov 18, 07:25 CST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Intermittent Availability Issues

Resolved - BigCommerce Engineers identified an issue affecting storefront and API services for a subset of stores beginning at 16:30 UTC and ending at 17:20 UTC. BigCommerce Engineers have resolved the issue and all services are now available.
Nov 13, 11:42 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 11:33 CST

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Nov 13, 11:26 CST

Nov 12, 2024

Issues with sending New Order Notification emails

Resolved - This incident has been resolved.
Nov 12, 12:23 CST

Identified - BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.
Nov 12, 11:23 CST

Update - This issue is also impacting certain transactional emails such as the Account Created and Return Confirmation email.
Nov 12, 08:40 CST

Investigating - BigCommerce engineers are investigating an issue with sending New Order Notification emails to merchants. Transactional emails to customers are not impacted.
Nov 12, 08:30 CST

Issues with Page Builder

Resolved - The issue has been resolved
Nov 12, 05:08 CST

Monitoring - A fix has been made and we are monitoring the results.
Nov 12, 05:00 CST

Update - BigCommerce engineers have localised the issue and are currently continuing to investigate it.
Nov 12, 04:47 CST

Investigating - BigCommerce engineers are investigating technical issues within Page Builder with users unable to publish new changes.
Nov 12, 03:58 CST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.