BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jan 22, 2026

Elevated Error Rates when Connecting UPS Live Quotes

Resolved - This issue has been resolved.
Jan 22, 14:04 CST

Identified - The issue has been identified and a fix is being rolled out.
Jan 22, 13:49 CST

Investigating - Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.
Jan 22, 12:41 CST

Phone and Chat Systems Offline

Resolved - This incident has been resolved.
Jan 22, 07:34 CST

Update - This incident has been resolved.
Jan 22, 07:34 CST

Update - Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.
Jan 22, 05:44 CST

Investigating - Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
Jan 22, 04:26 CST

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

Issues with Technical Support Chat Queues

Resolved - This has been resolved.
Jan 12, 17:17 CST

Monitoring - Our chat system is operational and our support agents are available to receive chats. We are monitoring at this time.
Jan 12, 15:26 CST

Investigating - Our chat system is currently experiencing technical issues preventing agents from answering chats. We are working with our chat provider, but in the interim please note our live phone and web case queues are available.
Jan 12, 03:50 CST

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

Issue impacting Catalyst Checkouts

Resolved - Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.
Jan 8, 10:49 CST

Monitoring - Commerce engineers have implemented a fix and are monitoring the results.
Jan 8, 10:21 CST

Identified - Commerce engineers have identified the issue and are deploying a fix. We will continue to provide updates as they become available.
Jan 8, 09:46 CST

Investigating - Commerce engineers are investigating an issue involving checkouts using Catalyst. We will continue to provide updates as they come through.
Jan 8, 09:41 CST