BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jul 4, 2026

No incidents reported today.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Elevated error rate on Storefront for a subset of US stores

Resolved - Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.
Jul 2, 22:14 CDT

Storefront Availability Issues for Subset of AU Stores

Resolved - This incident has now been resolved.
Jul 2, 19:56 CDT

Monitoring - Commerce engineers have applied a fix and are monitoring the error rates
Jul 2, 19:45 CDT

Investigating - Commerce engineers are looking into increased error rate for subset of stores in AU.
Jul 2, 19:33 CDT

Jul 1, 2026

B2B Ninja Quote emails are failing to send

Resolved - The email issue affecting B2B Ninja is resolved and quotes are sending normally again.

Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront.

To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action.

We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.
Jul 1, 11:00 CDT

Monitoring - The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.
Jul 1, 01:00 CDT

Update - The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.
Jul 1, 00:15 CDT

Update - The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.
Jun 30, 20:36 CDT

Update - We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
Jun 30, 17:59 CDT

Update - We've escalated the issue to our third party email service. We're working with them to get this resolved.
Jun 30, 13:24 CDT

Update - We are continuing to work on a fix for this issue.
Jun 30, 12:50 CDT

Identified - The issue has been identified and a fix is being implemented.
Jun 30, 11:11 CDT

Investigating - We are currently investigating this issue.
Jun 29, 05:00 CDT

Jun 30, 2026

Jun 29, 2026

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

Search issues for some merchants using custom search integrations such as Klevu

Resolved - This incident has been resolved.
Jun 24, 15:58 CDT

Identified - Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.
Jun 24, 14:50 CDT

Jun 23, 2026

Storefront Search Stability Issues for Subset of US Stores

Resolved - This incident has been resolved.
Jun 23, 11:37 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 11:33 CDT

Investigating - Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.
Jun 23, 10:50 CDT

Meta API Latency Causing Delayed Meta CAPI Event Delivery

Resolved - Meta CAPI event delivery has caught up and is no longer delayed.

Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss.
Jun 23, 11:08 CDT

Monitoring - Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.

Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.
Jun 23, 10:52 CDT

Investigating - Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears.

Events are continuing to process and we are not seeing data loss at this time.
Jun 23, 10:29 CDT

Jun 22, 2026

Analytics Incident

Resolved - Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly.
Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT_PAGE_VIEWED and SHOPPER_VISIT_STARTED in Control Panel Visits and Conversion reports; and PRODUCT_PAGE_VIEWED and SHOPPER_PAGE_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.
Jun 22, 22:57 CDT

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.