BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Stores unavailable - 500 error on storefront

Resolved - This incident has been resolved.
Dec 5, 03:21 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 03:13 CST

Update - We are working with a primary network provider to resolve the storefront and control panel availability issues.
API traffic and Webhooks are unaffected.
Dec 5, 03:05 CST

Identified - We are working with a primary network provider to resolve the storefront and control panel availability issues.
Dec 5, 03:00 CST

Investigating - We are investigating an issue where storefronts are returning a 500 error
Dec 5, 02:57 CST

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

Data processing delay in Analytics report

Resolved - This incident has been resolved.
Nov 28, 17:24 CST

Update - We are continuing to investigate this issue.
Nov 28, 17:23 CST

Update - This incident has been resolved as of 22:11 UTC and services are operating normally.
Nov 28, 17:21 CST

Investigating - BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Nov 28, 13:14 CST

Elevated Response Times

Resolved - This incident has been resolved.
Nov 28, 13:41 CST

Update - We are continuing to monitor for any further issues.
Nov 28, 11:59 CST

Monitoring - Response times and error rates are back within normal ranges. We will continue to monitor and provide regular updates.
Nov 28, 11:23 CST

Identified - The issue has been identified and a fix is being implemented.
Nov 28, 10:44 CST

Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores. We will provide an update shortly.
Nov 28, 10:19 CST

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.