BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

May 5, 2026

No incidents reported today.

May 4, 2026

Availability Issue

Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.
May 4, 12:09 CDT

Availability Issue

Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 4:06 PM UTC, which caused some storefront requests to fail. The issue was resolved at 4:08 PM UTC and all services are fully operational.
May 4, 10:15 CDT

May 3, 2026

Some pricing rules not applying as expected

Resolved - A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.
May 3, 17:35 CDT

Monitoring - A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
May 3, 17:34 CDT

Update - The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.
May 1, 22:11 CDT

Update - We are continuing to apply the fix to affected stores.
May 1, 20:53 CDT

Identified - BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
May 1, 18:53 CDT

Update - BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
May 1, 18:13 CDT

Investigating - BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
May 1, 17:37 CDT

May 2, 2026

No incidents reported.

May 1, 2026

Apr 30, 2026

Delayed Data in Analytics Reports

Resolved - This incident has been resolved.
Apr 30, 22:18 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 22:17 CDT

Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Apr 30, 17:00 CDT

Apr 29, 2026

No incidents reported.

Apr 28, 2026

Intermittent Availability Issue

Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.
Apr 28, 18:44 CDT

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Elevated Response Times

Resolved - This incident has been resolved.
Apr 24, 10:14 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 09:59 CDT

Investigating - Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Apr 24, 09:41 CDT

Delayed Data in Analytics Reports

Resolved - This incident has been resolved.
Apr 24, 10:07 CDT

Update - We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 24, 09:38 CDT

Monitoring - We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 24, 08:32 CDT

Identified - The issue has been identified and a fix is being implemented.
Apr 24, 08:29 CDT

Update - We are continuing to investigate this issue.
Apr 24, 08:07 CDT

Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Apr 24, 08:07 CDT

Apr 23, 2026

Data processing delay in Analytics reports

Resolved - This incident has been resolved.
Apr 23, 10:48 CDT

Update - We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 23, 09:52 CDT

Monitoring - We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 23, 08:36 CDT

Identified - The issue has been identified and a fix has been implemented.
Apr 23, 08:35 CDT

Investigating - BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
Apr 23, 07:38 CDT

Apr 22, 2026

401 Errors for Installed Applications

Resolved - This incident has been resolved.
Apr 22, 15:38 CDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 11:04 CDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 09:44 CDT

Update - BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
Apr 22, 09:23 CDT

Identified - BigCommerce engineers have identified the issue and are working on a fix.
Apr 22, 07:55 CDT

Update - We are continuing to investigate this issue.
Apr 22, 06:50 CDT

Investigating - BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
Apr 22, 06:49 CDT

Apr 21, 2026

Elevated Response Times

Resolved - This incident has been resolved.
Apr 21, 20:39 CDT

Update - We are continuing to monitor for any further issues.
Apr 21, 19:52 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 19:52 CDT

Identified - The issue has been identified and a fix is being implemented.
Apr 21, 19:49 CDT

Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.
Apr 21, 19:46 CDT

Homepage Content Display Issue

Resolved - On April 21, 2026 at 14:37 UTC, Commerce engineers were alerted to an issue with Stencil storefronts. After investigation it was determined that a small number of Stencil storefronts using a custom layout template for their homepage experienced an issue where the homepage displayed incorrect content. The issue was caused by an internal update to site routing logic and was resolved at 15:09 UTC on April 21 by disabling the change.
Apr 21, 09:30 CDT