All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks ? Operational
Checkout & Payment Processing ? Operational
Control Panel ? Operational
Email ? Operational
Reporting & Analytics ? Operational
Storefront ? Operational
Client Services Operational
Client Portal ? Operational
Support Center ? Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services ? Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
API Response Time
Fetching
Jul 11, 2025
Page Builder Repeatedly Logging Out Active Users
Resolved - This incident has been resolved.
Jul 11, 09:11 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 07:57 CDT
Identified - The issue has been identified and we are working on a fix.
Jul 11, 07:28 CDT
Investigating - BigCommerce engineers are currently investigating an issue in which some users are logged out while using the Page Builder. We are investigating and will provide an update shortly.
Jul 11, 07:06 CDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Elevated Response Times
Resolved - This incident has been resolved.
Jul 7, 22:19 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 22:08 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 7, 21:00 CDT
Update - We are continuing to investigate this issue.
Jul 7, 20:33 CDT
Investigating - BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Jul 7, 20:21 CDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Inventory export and import stuck on intialisation
Resolved - The incident has been resolved.
Jul 3, 11:16 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 10:20 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 3, 10:09 CDT
Investigating - We are currently investigating an issue with inventory import and export.
Jul 3, 10:03 CDT
Jul 2, 2025

No incidents reported.

Jul 1, 2025
B2B Checkout Issue
Resolved - This incident has been resolved.
Jul 1, 13:59 CDT
Monitoring - An action was taken to mitigate the issue
Jul 1, 13:55 CDT
Investigating - We have identified an issue affecting B2B Checkout for a subset of stores
Jul 1, 13:44 CDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

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