Search Issues

Incident Report for BigCommerce

Resolved

Beginning 8:00 UTC BigCommerce engineers began monitoring a backlog of indexing requests. Action was taken and the queue of requests has been completely drained as of 20:55 UTC. Services now have been fully restored.
Posted Feb 08, 2023 - 14:01 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 08, 2023 - 12:51 CST

Identified

BigCommerce Engineers have identified a backlog of index requests. During this time, recent product changes, customers, and orders may not be readily searchable. We will provide updates as they become available.
Posted Feb 08, 2023 - 11:09 CST
This incident affected: Control Panel and Storefront.
← Current Status Powered by Atlassian Statuspage