BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

May 20, 2025

No incidents reported today.

May 19, 2025

B2B Storefront Functionality on Stencil Themes

Resolved - This incident has been resolved.
May 19, 16:50 CDT

Identified - BigCommerce engineers have identified the issue affecting B2B storefront functionality on stencil, and are deploying a fix.
May 19, 16:41 CDT

Investigating - BigCommerce engineers are investigating an issue affecting B2B storefront functionality on a subset of stores.
May 19, 15:51 CDT

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

Checkout Issues With Stripe Link

Resolved - This incident has been resolved.
May 14, 18:05 CDT

Monitoring - BigCommerce engineers have implemented a fix and we are monitoring the results.
May 14, 16:17 CDT

Investigating - BigCommerce engineers are investigating an issue impacting the checkout process for a subset of stores using Stripe Link. We are investigating and we will keep you informed with updates as they become available.
May 14, 15:29 CDT

May 13, 2025

No incidents reported.

May 12, 2025

Webhooks Delay

Resolved - This incident has been resolved.
May 12, 06:20 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 06:07 CDT

Identified - The issue has been identified and a fix is being implemented.
May 12, 05:47 CDT

Investigating - BigCommerce engineers are currently investigating intermittent delays with webhooks delivery and post order actions to a subset of stores. We will keep you informed with updates as they become available.
May 12, 05:43 CDT

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

Checkout issues

Resolved - This incident has been resolved.
May 8, 11:19 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 10:59 CDT

Investigating - BigCommerce engineers have identified an issue impacting the checkout process for a subset of stores. We will keep you informed with updates as they become available.
May 8, 10:49 CDT

May 7, 2025

No incidents reported.

May 6, 2025

Checkout issues

Resolved - BigCommerce engineers have identified the issue to be custom form field, and verified that configuring custom form field as "optional" instead of "required" should solve the issue and allow payment proceed.
May 6, 19:19 CDT

Update - We are continuing to investigate this issue.
May 6, 18:40 CDT

Update - We are continuing to investigate this issue.
May 6, 17:55 CDT

Investigating - BigCommerce engineers have identified an issue impacting the Google Pay checkout process for a subset of stores. We will keep you informed with updates as they become available.
May 6, 17:06 CDT

Checkout issues

Resolved - This incident has been resolved.
May 6, 13:32 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 13:25 CDT

Investigating - BigCommerce engineers have identified an issue preventing customers from modifying their shipping information during the checkout process for a subset of stores.
May 6, 13:14 CDT