Update - Inclement weather and subsequent power outages continue to impact our support team's availability. We are doing everything possible while keeping the safety of our team the priority. Given the limited availability, we ask that you leverage our Community or create support cases (both available at support.bigcommerce.com) for non-critical issues, and allow merchants with the most urgent issues to utilize our live phone and chat channels. We greatly appreciate your continued patience.
Feb 03, 2023 - 09:25 CST
Update - Inclement weather and subsequent power outages continue to impact our support team's availability. We are doing everything possible while keeping the safety of our team the priority. Given the limited availability, we ask that you leverage our Community or create support cases (both available at support.bigcommerce.com) for non-critical issues, and allow merchants with the most urgent issues to utilize our live phone and chat channels. We greatly appreciate your patience.
Feb 02, 2023 - 11:21 CST
Identified - Many of our support agents are currently experiencing power outages due to inclement weather, causing longer than normal wait times. We appreciate your patience as we ensure the safety and well being of our team. If your issue is not urgent, we encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible.
Feb 01, 2023 - 10:35 CST

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

API & Webhooks ? Operational
Checkout & Payment Processing ? Operational
Control Panel ? Operational
Email ? Operational
Reporting & Analytics ? Operational
Storefront ? Operational
Client Services Major Outage
Client Portal ? Operational
Support Center ? Major Outage
BundleB2B Operational
BundleB2B Operational
B2B Edition Operational
3rd Party Services ? Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023

Unresolved incident: Increased wait times for support.

Feb 2, 2023
Resolved - Our third party customer relationship software continues to be fully operational.
Feb 2, 06:32 CST
Monitoring - The issue with the third party customer relationship management software appears to be resolved. Support agents are now able to take chats and answer cases, and the Support Center is back online. We will continue to monitor the issue to ensure stability.
Feb 2, 05:42 CST
Identified - Our customer relationship management software is not currently operable. This is preventing support agents from receiving chats or web cases. This is also affecting access to our Support Center. While we have phone support available, hold times may be longer than usual. Thank you for your understanding.
Feb 2, 04:22 CST
Feb 1, 2023
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - The issue has been resolved.
Jan 26, 17:44 CST
Identified - BigCommerce engineers have identified the issue and are working to resolve the root cause.
Jan 26, 17:41 CST
Update - While BigCommerce engineers investigate the issue, refreshing the page should solve the issue for most users.
Jan 26, 17:23 CST
Investigating - BigCommerce engineers are investigating an issue preventing some merchants from being able to edit shipping zone details.
Jan 26, 17:22 CST
Jan 25, 2023
Resolved - This incident has been resolved. Functionality to export products has been restored.
Jan 25, 18:43 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 15:50 CST
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 13:47 CST
Investigating - BigCommerce engineers are currently investigating an issue preventing a subset of merchants from importing and exporting products from their catalogs.
Jan 25, 13:07 CST
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - Beginning 19:45 UTC BigCommerce engineers received alerts to issues adding products to cart and manipulating inventory in the control panel on a subset of stores. Action was taken and the behavior ceased at 20:45 UTC. All systems are operational at this time.
Jan 23, 13:30 CST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.