All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational
Control Panel Operational
API Operational
Store Transactional Email ? Operational
Merchant Email Accounts ? Operational
DNS Operational
Client Area ? Operational
Support Knowledge Base ? Operational
Support Call Center ? Operational
Search/Faceted Search Operational
Shipping Operational
Webhooks Operational
Authentication Operational
Reporting ? Operational
Payments ? Operational
Partner Integrations Operational
Stencil Theme Editing Operational
Omnichannel Checkout Operational
3rd Party Services ? Operational
Avalara Integrations Operational
Braintree Integrations Operational
Braintree PayPal Processing Operational
Shippo Integration Operational
Signifyd Integration - Case creation Operational
Signifyd Integration - Case retrieval Operational
Stripe Integration Operational
Yotpo ? Operational
Channel Manager ? Operational
Storefront Script Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
Apr 20, 2019

No incidents reported today.

Apr 19, 2019
Completed - The scheduled maintenance is complete.
Apr 19, 00:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 CDT
Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our Asset Storage environment between the hours listed below:

Friday 19th April, 2019, 00:00 - 1:00 (US Central Time) - https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190419T00&p1=70&ah=1

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we expect there to be a brief period of up to a minute where a very small number of stores may be unable to create/update assets via WebDav.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Apr 18, 12:31 CDT
Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 00:34 CDT
Update - Closing scheduled maintenance. The scheduled window was improperly configured. A new maintenance will be rescheduled.
Apr 18, 00:34 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 CDT
Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our Asset Storage environment between the hours listed below:

Thursday 18th April, 2019, 00:00 - 1:00 (US Central Time) - https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190418T00&p1=70&ah=1

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we expect there to be a brief period of up to a minute where a very small number of stores may be unable to create/update assets via WebDav.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Apr 15, 14:51 CDT
Apr 17, 2019
Resolved - This incident has been resolved.
Apr 17, 15:21 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 15:06 CDT
Update - Response times have returned to normal. However, we still have an underlying problem with the events messaging system that we are working to fix.
Apr 17, 14:58 CDT
Update - We have corrected some issues and messages are processing again. Engineers are still working to clear some remaining performance issues. We are closely monitoring this infrastructure.
Apr 17, 14:54 CDT
Update - Engineers are continuing to work on the underlying infrastructure causing this issue. Many functions on the BigCommerce platform are supported by an event messaging system. That system is currently unavailable. We are working to restore it.
Apr 17, 14:48 CDT
Identified - Error rate is at 40% of traffic. We are working to fix.
Apr 17, 14:35 CDT
Update - We are continuing to monitor for any further issues.
Apr 17, 14:33 CDT
Update - Errors have returned. Engineers are working on a further fix.
Apr 17, 14:31 CDT
Monitoring - Errors have been eliminated and response times are recovering. We will continue to monitor.
Apr 17, 14:30 CDT
Update - Currently, several services behind api.bigcommerce.com are experiencing elevated error rates. Engineers are working to bringing them back to expected levels.
Apr 17, 14:24 CDT
Update - We are continuing to work on a fix for this issue.
Apr 17, 14:21 CDT
Update - We are continuing to work on a fix for this issue.
Apr 17, 14:16 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 14:14 CDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Resolved - This incident has been resolved.
Apr 12, 18:15 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 18:09 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 12, 18:05 CDT
Resolved - This incident has been resolved.
Apr 12, 14:14 CDT
Monitoring - All errors are fixed. The team is monitoring for a further recurrence.
Apr 12, 14:07 CDT
Update - Storefront errors have been fixed. The team is working on fixing the remaining API errors.
Apr 12, 14:03 CDT
Identified - Engineers are working to fix an increase in errors for Storefront and API traffic. These should be cleared soon.
Apr 12, 13:47 CDT
Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019
Resolved - Our phone provider has restored service to our contact center. Technical Support availability has returned to normal across all channels. We appreciate your patience as we worked toward a resolution.
Apr 9, 20:07 CDT
Monitoring - Our phone provider has been able to get a subset of our technical support team connected. Phone support is available at limited capacity, so some wait time should be expected. We will continue to work with our provider to get all agents available. Thank you again for your continued patience.
Apr 9, 19:40 CDT
Update - We continue to work with our phone service provider to resolve connectivity issues. Chat and web case creation remain available at https://support.bigcommerce.com for those needing technical support.
Thank you for your patience.
Apr 9, 18:01 CDT
Identified - Our phone service provider is experiencing difficulties, leaving our technical support team unable to answer calls. We are coordinating with our service provider to resolve the issue as quickly as possible. Our chat and web case channels remain online and available. Thank you for your patience.
Apr 9, 17:25 CDT
Apr 8, 2019
Completed - The scheduled maintenance has been completed.
Apr 8, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:00 CDT
Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our Asset Storage environment between the hours listed below:

Monday 8th April, 2019, 16:00 - 16:30 (US Central Time) - https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190408T16&p1=70&am=30

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we expect there to be a brief period of up to a minute where a very small number of stores may be unable to create/update assets via WebDav.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Apr 5, 13:49 CDT
Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.