All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational
Checkout & Payment Processing Operational
Control Panel Operational
Email Operational
Reporting & Analytics Operational
Storefront Operational
Client Services Operational
Client Portal Operational
Support Center Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
API Response Time
Fetching
Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Storefront Search Issues for Subset of AU Stores
Resolved - This incident has been resolved.
Jun 18, 17:29 CDT
Investigating - BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
Jun 18, 17:20 CDT
Jun 17, 2026
Card payment issues for Bank of New Zealand provider (3DS)
Resolved - This issue has now been resolved.
Jun 17, 01:47 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 17, 01:42 CDT
Investigating - BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
Jun 17, 01:25 CDT
Jun 16, 2026
Issues changing currency on storefronts
Resolved - A fix for this issue has been rolled out to all stores.
Jun 16, 15:12 CDT
Investigating - BigCommerce engineers are investigating this issue.
Jun 16, 15:02 CDT
Identified - BigCommerce engineers have identified the issue and are working to resolve it.
Jun 16, 14:32 CDT
Investigating - BigCommerce engineers are investigating reports of issues with currency changes on storefronts.
Jun 16, 13:57 CDT
Some exports stalling
Resolved - A fix has been deployed and exports are now completing normally.
Jun 16, 10:21 CDT
Investigating - Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.
Jun 16, 09:54 CDT
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Meta Outage Causing Disruption to Meta CAPI Integrations
Resolved - This incident has been resolved.
Jun 12, 10:35 CDT
Monitoring - Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.
Jun 12, 10:09 CDT
Investigating - Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.
Jun 12, 09:58 CDT
Jun 11, 2026
Storefront Availability Issues for Small Subset of US Stores
Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.
Jun 11, 15:30 CDT
Jun 10, 2026
Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts
Resolved - This incident has been resolved.
Jun 10, 20:59 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 20:30 CDT
Identified - We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
Jun 10, 19:16 CDT
Investigating - Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
Jun 10, 14:53 CDT
Elevated errors on a subset of stores
Resolved - Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.
Jun 10, 13:30 CDT
Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026
Storefront availability Issues
Resolved - This incident has been resolved
Jun 7, 22:05 CDT
Identified - The issue has been identified and we are working on a fix.
Jun 7, 18:46 CDT
Investigating - BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.
Jun 7, 17:55 CDT
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