BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Nov 13, 2025

Intermittent Availability Issues

Resolved - BigCommerce engineers were alerted to elevated storefront errors starting around 15:35 UTC. The issue was resolved at 17:05 UTC and all systems are fully operational.
Nov 13, 11:24 CST

Monitoring - BigCommerce engineers have completed deploying a fix across the platform and are no longer observing elevated errors. We will continue to provide updates as they come through.
Nov 13, 11:15 CST

Identified - BigCommerce engineers have found the root cause of the issue and are deploying a fix. We will provide more information shortly.
Nov 13, 10:56 CST

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Nov 13, 10:20 CST

Nov 12, 2025

No incidents reported.

Nov 11, 2025

Intermittent Availability Issues

Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 18:49 UTC. Action was taken and error rates returned to normal at 19:05 UTC. All systems are fully operational.
Nov 11, 13:28 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 13:08 CST

Investigating - Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Nov 11, 12:59 CST

Elevated 503 Errors on API and Storefront

Resolved - BigCommerce engineers were notified of an issue causing HTTP 503 errors over the API at approximately 11:57 UTC. A fix completed rolling out at 17:27 UTC and we no longer observed HTTP 503 errors over the API and all systems are fully operational.
Nov 11, 11:59 CST

Monitoring - BigCommerce engineers have completed deploying a fix across the platform and are no longer observing HTTP 503 errors for API requests. We will continue to provide updates as they come through.
Nov 11, 11:30 CST

Update - BigCommerce engineers are currently deploying a fix across our platform and HTTP 503 errors have decreased significantly. We will continue deploying to the remainder of our platform and will provide additional information as progress continues.
Nov 11, 10:44 CST

Identified - BigCommerce engineers have identified the root cause of the issue and are working to resolve it. We will provide updates as they come through.
Nov 11, 10:02 CST

Update - The issue causing 503 responses on API and storefront requests persists. Our engineers are still investigating underlying infrastructure components and potential upstream dependencies.
We’re actively working toward a resolution and will provide another update as soon as progress is made.
Nov 11, 09:33 CST

Update - We are continuing to investigate this issue.
Nov 11, 08:57 CST

Update - We are continuing to investigate this issue.
Nov 11, 07:39 CST

Update - We are continuing to investigate this issue.
Nov 11, 07:02 CST

Investigating - We’re currently investigating an issue causing 503 errors on API and storefront requests. This includes degraded performance on some storefronts and failures for API requests. Our team is working to identify the root cause and restore normal service as quickly as possible.
Nov 11, 06:23 CST

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

Order Webhook Delivery issue in APAC region

Resolved - BigCommerce engineers were notified of an issue where a subset of webhooks were not being delivered to APAC region stores at approximately 13:00 UTC. A fix was implemented at 15:45 UTC and webhooks delivery was restored. Any webhooks that were not delivered during this time are now being sent.
Nov 3, 10:11 CST

Monitoring - BigCommerce engineers have implemented a fix and are observing successful webhook deliveries.
Nov 3, 09:54 CST

Identified - BigCommerce engineers have identified the issue impacting webhook delivery and are implementing a fix
Nov 3, 09:28 CST

Update - BigCommerce engineers are investigating an issue with Order Webhook delivery on APAC stores
Nov 3, 08:55 CST

Investigating - We are currently investigating this issue.
Nov 3, 08:54 CST

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

Merchants can't login to their Control Panel

Resolved - Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.
Oct 30, 14:40 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 11:55 CDT

Identified - The issue has been identified and a fix is being implemented.
Oct 30, 11:48 CDT