All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks ? Operational
Checkout & Payment Processing ? Operational
Control Panel ? Operational
Email ? Operational
Reporting & Analytics ? Operational
Storefront ? Operational
Client Services Operational
Client Portal ? Operational
Support Center ? Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services ? Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
API Response Time
Fetching
Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024
Resolved - BigCommerce Engineers identified an issue affecting all services beginning at 19:49 UTC and ending at 20:02 UTC. This behavior impacted api, storefront, and payment requests for this duration. BigCommerce Engineers have mitigated the root cause of the issue and all services are now available.
Oct 4, 14:26 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 14:09 CDT
Update - We are continuing to investigate this issue.
Oct 4, 14:05 CDT
Update - We are continuing to investigate this issue.
Oct 4, 14:04 CDT
Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Oct 4, 13:57 CDT
Oct 3, 2024
Resolved - The issue has been resolved and all support channels are now available and functioning as expected.
Oct 3, 11:17 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 11:08 CDT
Investigating - Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.
Oct 3, 10:58 CDT
Resolved - This incident has been resolved.
Oct 3, 09:01 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 08:51 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 07:35 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 07:21 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 07:03 CDT
Investigating - Elevated error rates for a subset of stores in the EU region
Oct 3, 07:01 CDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Resolved - This incident has been resolved.
Sep 27, 17:36 CDT
Monitoring - BigCommerce Engineers have addressed the root cause of the incident and the backlog of Analytics data is currently getting processed.
Sep 27, 16:19 CDT
Investigating - BigCommerce Engineers are investigating an issue with a third-party provider that is causing a delay in the processing of data for Analytics reports.
Sep 27, 14:33 CDT
Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
Resolved - BigCommerce Engineers identified an issue affecting storefront and API services for a subset of stores beginning at 14:00 UTC and ending at 14:12 UTC. This behavior was similar to an incident earlier this morning. BigCommerce Engineers have mitigated the root cause of the issue and all services are now available.
Sep 23, 09:00 CDT
Resolved - This incident has been resolved.
Sep 23, 06:50 CDT
Update - We are continuing to monitor for any further issues.
Sep 23, 06:29 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 06:29 CDT
Investigating - BigCommerce engineers are investigating elevated error rates on storefront and APIs for a subset of stores
Sep 23, 06:20 CDT
Resolved - This incident has been resolved.
Sep 23, 05:56 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 05:48 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 05:45 CDT
Investigating - BigCommerce engineers are investigating elevated error rates on storefront and APIs for a subset of stores
Sep 23, 05:42 CDT
Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.