Identified - Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
Mar 25, 2026 - 12:49 CDT
Mar 25, 2026 - 12:49 CDT
Investigating - Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
Mar 25, 2026 - 12:06 CDT
Mar 25, 2026 - 12:06 CDT
About This Site
Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.
API & Webhooks
Degraded Performance
Checkout & Payment Processing
Operational
Control Panel
Operational
Email
Operational
Reporting & Analytics
Operational
Storefront
Operational
Client Services
Operational
Client Portal
Operational
Support Center
Operational
B2B Edition
Operational
B2B Edition - API
Operational
B2B Edition - Dashboard
Operational
B2B Edition - Buyers Portal
Operational
3rd Party Services
Operational
Avalara
Operational
Braintree
Operational
Braintree PayPal Processing
Operational
Stripe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance