BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Apr 25, 2026

No incidents reported today.

Apr 24, 2026

Elevated Response Times

Resolved - This incident has been resolved.
Apr 24, 10:14 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 09:59 CDT

Investigating - Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Apr 24, 09:41 CDT

Delayed Data in Analytics Reports

Resolved - This incident has been resolved.
Apr 24, 10:07 CDT

Update - We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 24, 09:38 CDT

Monitoring - We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 24, 08:32 CDT

Identified - The issue has been identified and a fix is being implemented.
Apr 24, 08:29 CDT

Update - We are continuing to investigate this issue.
Apr 24, 08:07 CDT

Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Apr 24, 08:07 CDT

Apr 23, 2026

Data processing delay in Analytics reports

Resolved - This incident has been resolved.
Apr 23, 10:48 CDT

Update - We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 23, 09:52 CDT

Monitoring - We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 23, 08:36 CDT

Identified - The issue has been identified and a fix has been implemented.
Apr 23, 08:35 CDT

Investigating - BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
Apr 23, 07:38 CDT

Apr 22, 2026

401 Errors for Installed Applications

Resolved - This incident has been resolved.
Apr 22, 15:38 CDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 11:04 CDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 09:44 CDT

Update - BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
Apr 22, 09:23 CDT

Identified - BigCommerce engineers have identified the issue and are working on a fix.
Apr 22, 07:55 CDT

Update - We are continuing to investigate this issue.
Apr 22, 06:50 CDT

Investigating - BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
Apr 22, 06:49 CDT

Apr 21, 2026

Elevated Response Times

Resolved - This incident has been resolved.
Apr 21, 20:39 CDT

Update - We are continuing to monitor for any further issues.
Apr 21, 19:52 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 19:52 CDT

Identified - The issue has been identified and a fix is being implemented.
Apr 21, 19:49 CDT

Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.
Apr 21, 19:46 CDT

Homepage Content Display Issue

Resolved - On April 21, 2026 at 14:37 UTC, Commerce engineers were alerted to an issue with Stencil storefronts. After investigation it was determined that a small number of Stencil storefronts using a custom layout template for their homepage experienced an issue where the homepage displayed incorrect content. The issue was caused by an internal update to site routing logic and was resolved at 15:09 UTC on April 21 by disabling the change.
Apr 21, 09:30 CDT

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

B2B Customer Login Degraded

Resolved - Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational.
Apr 13, 11:27 CDT

Investigating - Commerce engineers are currently investigating issues with logins for B2B customers.
Apr 13, 10:59 CDT

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.