All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks ? Operational
Checkout & Payment Processing ? Operational
Control Panel ? Operational
Email ? Operational
Reporting & Analytics ? Operational
Storefront ? Operational
Client Services Operational
Client Portal ? Operational
Support Center ? Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services ? Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
API Response Time
Fetching
Past Incidents
Jul 13, 2024

No incidents reported today.

Jul 12, 2024
Resolved - The issue has been resolved and all Support functions are operating as expected. Thank you for your patience.
Jul 12, 04:52 CDT
Investigating - Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.
Jul 12, 03:30 CDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024
Resolved - This incident has been resolved
Jul 1, 21:27 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 1, 21:16 CDT
Update - We are continuing to investigate the issue.
Jul 1, 21:07 CDT
Investigating - BigCommerce engineers have identified an issue impacting the payment processsing functionality on the platform. We will keep you informed with updates as they become available.
Jul 1, 21:00 CDT
Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.