All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks ? Operational
Checkout & Payment Processing ? Operational
Control Panel ? Operational
Email ? Operational
Reporting & Analytics ? Operational
Storefront ? Operational
Client Services Operational
Client Portal ? Operational
Support Center ? Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services ? Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
API Response Time
Fetching
Jun 13, 2025

No incidents reported today.

Jun 12, 2025
Resolved - BigCommerce engineers were alerted to certain CDN assets failing to load intermittently on storefronts as a result of our cloud provider outage. Engineers have implemented a fix and all services are now operational.
Jun 12, 17:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 16:55 CDT
Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores related to our cloud provider outage. We will provide an update shortly.
Jun 12, 16:16 CDT
Resolved - This incident has been resolved.
Jun 12, 15:46 CDT
Monitoring - Response times are recovering. Engineers are continuing to monitor the situation and will provide further updates as they become available.
Jun 12, 15:27 CDT
Update - We are continuing to monitor an ongoing issue with our cloud services provider. We will provide further updates as they become available.
Jun 12, 14:49 CDT
Update - We are continuing to monitor an ongoing issue with our cloud services provider. We will provide further updates as they become available.
Jun 12, 13:48 CDT
Investigating - BigCommerce engineers are investigating an availability issue. We believe this to be the result of broader internet and cloud provider availability issues at the moment, but are continuing to investigate.
Jun 12, 13:33 CDT
Resolved - BigCommerce engineers have fixed the stores identified, and we receive no more new reports.
Jun 12, 03:11 CDT
Monitoring - BigCommerce engineers have fixed the stores identified so far, and we will continue to monitor it.
Jun 12, 02:22 CDT
Update - BigCommerce engineers are still investigating a solution to fix it for all potentially impacted stores, we will provide an update shortly.
Jun 12, 02:11 CDT
Identified - BigCommerce engineers have identified a temporary solution to restore functionality for individual stores on demand, please reach out to BC support if your store is experiencing this issue.

We’re still investigating a solution to fix it for all potentially impacted stores, we will provide an update shortly.

Jun 11, 23:52 CDT
Investigating - BigCommerce engineers are currently investigating issues where shoppers cannot place an order on the storefront when using store credit. We will provide an update shortly.
Jun 11, 23:30 CDT
Jun 11, 2025
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Resolved - Increased crawler traffic was causing intermittent slowness and errors on merchant stores. BigCommerce engineers blocked some of the traffic and deployed a fix to resolve the performance problems
Jun 6, 10:34 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 10:16 CDT
Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Jun 6, 09:44 CDT
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.