The fix is working as expected. The backlog of product updates continues to process. We will post an update when it has caught up but the systems are fully operational.
Jul 12, 09:26 CDT
A fix has been implemented and we are monitoring the results.
Jul 12, 02:18 CDT
BigCommerce engineers have deployed a fix to stabilise the synchronisation infrastructure. Customers should begin to see Facebook and Amazon product update sync catch up. Because of the backlog, it will be some time when the complete queue is processed. We will continue to provide further updates.
Jul 12, 02:16 CDT
BigCommerce engineers are in the process of rolling out the fix. Facebook and Amazon product updates are delayed and will resume once the infrastructure is fully operational.
Jul 12, 01:41 CDT
BigCommerce engineers are rolling out a fix to stabilise the synchronisation infrastructure.
Jul 12, 00:41 CDT
BigCommerce engineers have identified an issue with the synchronisation infrastructure and are working to restore the system to an operational state.
Jul 12, 00:03 CDT
BigCommerce engineers have identified an issue with the platform causing synchronisation delays for Facebook and Amazon products. Engineers are working to fix the issue.
Jul 11, 23:26 CDT