BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Aug 27, 2026

Search document updates delays in Control Panel experience.

Resolved - The issue has been fully mitigated, and users should no longer be affected.
Aug 27, 07:44 CDT

Monitoring - We identified the root cause, mitigated the issue, and will continue to monitor the situation.
Aug 27, 07:20 CDT

Investigating - European merchants may experience minor delays in search document updates during Control Panel interaction.
Aug 27, 07:16 CDT

Aug 26, 2026

B2B Ninja experiencing degradation in quote functionality

Resolved - This incident has been resolved.
Aug 26, 13:25 CDT

Update - We are continuing to investigate this issue.
Aug 26, 10:29 CDT

Update - We are continuing to investigate this issue.
Aug 26, 09:07 CDT

Investigating - We are currently investigating this issue.
Aug 26, 07:38 CDT

B2B Ninja Add-To-Quote On Storefront Product Page timeouts

Resolved - This incident has been resolved.
Aug 26, 06:51 CDT

Update - We are continuing to investigate this issue.
Aug 26, 06:08 CDT

Investigating - We are currently investigating an issue affecting stores using B2B Ninja, where users are unable to add products to a quote from the storefront.
Aug 26, 05:14 CDT

Aug 25, 2026

Single Sign-On (Microsoft) login issue for subset of stores

Resolved - This incident has been resolved.
Aug 25, 02:25 CDT

Identified - The issue has been identified and a fix is being implemented.
Aug 25, 02:23 CDT

Investigating - We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.
Aug 25, 01:56 CDT

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

Intermittent Availability Issues for Australian-hosted stores

Resolved - This incident has been resolved.
Aug 20, 20:00 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 19:40 CDT

Identified - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Aug 20, 19:35 CDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Elevated Response Times for Australia-hosted stores

Resolved - This incident has been resolved.
Aug 13, 05:31 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 05:24 CDT

Identified - The issue has been identified and a fix is being implemented.
Aug 13, 05:17 CDT

Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
Aug 13, 05:01 CDT