BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jan 25, 2025

No incidents reported today.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

Jan 21, 2025

Delayed Data in Analytics Reports

Resolved - This incident has been resolved.
Jan 21, 16:32 CST

Identified - We have identified the issue causing a delay in analytics data within the Control Panel. The backlog of analytics data is currently being processed, and we are actively working to accelerate the processing rate.
Jan 21, 15:56 CST

Investigating - BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for all stores.
Jan 21, 09:23 CST

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

Availability Issue

Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 12:16PM UTC, which caused some storefront and API requests to fail. The issue was resolved at 12:27PM UTC and all services are fully operational.
Jan 15, 11:36 CST

Jan 14, 2025

No incidents reported.

Jan 13, 2025

Elevated Error Rates when retrieving Shipping Quotes

Resolved - This incident has been resolved.
Jan 13, 13:31 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 13:26 CST

Investigating - BigCommerce engineers have identified an elevated error rate when retrieving shipping quotes. We will keep you informed with updates as they become available.
Jan 13, 13:17 CST

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.