BigCommerce Status

Paypal payment gateway reenabling itself on some checkouts

Identified - The issue has been identified and a fix is being implemented.
Jul 16, 2026 - 12:26 CDT

Investigating - Commerce Engineers have identified an issue with Paypal payment gateways reenabling themselves on some stores checkouts, and are actively working on a fix.
Jul 16, 2026 - 12:25 CDT

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Degraded Performance

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jul 16, 2026

Payment issues with Cybersource V2 provider

Resolved - Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing
Jul 16, 05:33 CDT

Monitoring - Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available.
Jul 16, 00:43 CDT

Identified - Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider.

The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c.

Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved.

Incident start time: 23:35 UTC.
Jul 15, 19:39 CDT

Jul 15, 2026

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

Availability Issues

Resolved - This incident has been resolved.
Jul 10, 19:04 CDT

Identified - BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
Jul 10, 16:11 CDT

Jul 9, 2026

Issue impacting checkout on a subset of stores

Resolved - This incident has been resolved.
Jul 9, 22:30 CDT

Monitoring - A fix has been implemented and we are monitoring the result.
Jul 9, 21:51 CDT

Identified - Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
Jul 9, 20:14 CDT

Update - We are continuing to investigate this issue.
Jul 9, 17:56 CDT

Investigating - Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
Jul 9, 17:54 CDT

Jul 8, 2026

Unexpected Staff Action Logs

Resolved - We identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user activity or changes made to the store.
Some entries may continue to appear while we complete remediation. Store functionality, data, and security are not impacted, and no action is required.
Jul 8, 00:27 CDT

Jul 7, 2026

No incidents reported.

Jul 6, 2026

Issues with B2B Edition

Resolved - This incident has been resolved.
Jul 6, 17:31 CDT

Investigating - Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.
Jul 6, 13:01 CDT

Issue with B2B Edition

Resolved - Commerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational.
Jul 6, 11:23 CDT

Investigating - Commerce engineers were alerted to an issue with B2B Edition and are currently investigating. We will provide updates as they become available.
Jul 6, 11:08 CDT

Elevated HTTP 500 errors

Resolved - Between 10:02 and 10:17 UTC on July 6, there were short periods of increased HTTP 500 errors affecting storefront and API requests.
Jul 6, 05:00 CDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Elevated error rate on Storefront for a subset of US stores

Resolved - Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.
Jul 2, 22:14 CDT

Storefront Availability Issues for Subset of AU Stores

Resolved - This incident has now been resolved.
Jul 2, 19:56 CDT

Monitoring - Commerce engineers have applied a fix and are monitoring the error rates
Jul 2, 19:45 CDT

Investigating - Commerce engineers are looking into increased error rate for subset of stores in AU.
Jul 2, 19:33 CDT