High Rate of Cloudflare Challenge Pages
Monitoring - The BigCommerce platform is currently experiencing an abnormally high volume of automated traffic being directed at stores.

The engineering team has deployed a number of security rules to mitigate this traffic and to ensure reliability and performance of the platform is maintained. During this time merchants and shoppers may be presented with a Cloudflare challenge page as they navigate the store, which verifies they are a human user.

The engineering team is continuing to refine the rules and and working to reduce frequency of these interruptions. We are also working closely with our vendor to further mitigate and improve the automatic classification of traffic.

If you are experiencing issues managing your store through the Control Panel or API, we advise you to reach out the BigCommerce Support team for further assistance.
Oct 27, 2026 - 22:11 CDT

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational
Checkout & Payment Processing Operational
Control Panel Operational
Email Operational
Reporting & Analytics Operational
Storefront Operational
Client Services Operational
Client Portal Operational
Support Center Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
API Response Time
Fetching

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Degraded search availability across the platform
Resolved - This incident has been resolved. All services are operational.
Oct 27, 17:29 CDT
Monitoring - A fix has been implemented and we're monitoring the result.
Oct 27, 17:23 CDT
Investigating - We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
Oct 27, 16:23 CDT
Bolt payments are currently failing
Resolved - This incident has been resolved.
Oct 27, 02:41 CDT
Identified - Bolt payments are currently failing. The failure started when Bolt changed their domain from bolt.com to boltapp.com. Our team is working with Bolt to restore service. We will post an update as soon as we have more information.
Oct 27, 00:29 CDT

Oct 26, 2026

Some Android shoppers on headless storefronts may be unable to reach checkout
Resolved - This incident has been resolved.
Oct 26, 09:18 CDT
Investigating - We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout.
Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected.

Our engineering team has identified a likely cause of this issue and is now applying a fix.
Oct 26, 07:07 CDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Search availability reduced and latency increased
Resolved - This incident has been resolved.
Oct 24, 13:47 CDT
Monitoring - A fix has been put in place and we are monitoring the results
Oct 24, 12:29 CDT
Investigating - Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
Oct 24, 10:35 CDT
Delays in Real-Time Event Processing
Resolved - This incident has been resolved.
Oct 24, 08:22 CDT
Monitoring - We experienced delays in real-time event processing due to an issue within our messaging infrastructure.
The backlog has now cleared, and processing has returned to normal levels. We are continuing to monitor the system to ensure stability.
Oct 24, 08:08 CDT

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
Resolved - This incident has now been resolved
Oct 22, 22:46 CDT
Monitoring - A fix has been implemented and we are monitoring the results
Oct 22, 19:51 CDT
Identified - The issue has been identified and a fix is being prepared
Oct 22, 18:22 CDT
Update - We are continuing to investigate this issue
Oct 22, 17:40 CDT
Investigating - Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
Oct 22, 15:14 CDT

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Search Indexing Delays Affecting a Subset of US Stores
Resolved - This incident has been resolved.
Oct 20, 05:33 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 04:53 CDT
Identified - Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.
Oct 20, 04:53 CDT
Investigating - Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
Oct 20, 04:23 CDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Delayed product updates in storefront search
Resolved - Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.
Oct 15, 17:14 CDT

Oct 14, 2026

Delayed Data in Analytics Reports
Resolved - This incident has been resolved.
Oct 14, 15:50 CDT
Monitoring - BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Oct 14, 14:21 CDT
Some storefront searches returning incomplete results
Resolved - A fix has been deployed and storefront search results are back to normal.
Oct 14, 15:02 CDT
Monitoring - A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
Oct 14, 14:53 CDT
Identified - Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
Oct 14, 13:32 CDT
Storefront Search Stability Issues for Subset of US Stores
Resolved - This incident has been resolved.
Oct 14, 04:42 CDT
Monitoring - A fix has been implemented and we are continuing to actively monitor search stability.
Oct 14, 04:15 CDT
Investigating - We are currently investigating this issue.
Oct 14, 04:09 CDT
Identified - Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Oct 14, 04:08 CDT
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