BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 14, 2026

No incidents reported today.

Feb 13, 2026

Elevated Response Times in US

Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.
Feb 13, 06:31 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 23:05 CST

Identified - The issue has been identified and a fix is being implemented.
Feb 12, 23:01 CST

Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
Feb 12, 22:56 CST

Feb 12, 2026

Feb 11, 2026

No incidents reported.

Feb 10, 2026

Elevated Response Times in EU region

Resolved - This incident has been resolved.
Feb 10, 05:55 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 05:46 CST

Identified - The issue has been identified and a fix is being implemented.
Feb 10, 05:39 CST

Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.
Feb 10, 05:33 CST

Feb 9, 2026

No incidents reported.

Feb 8, 2026

Intermittent Availability Issues

Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:18 UTC. Action was taken and error rates returned to normal at 16:22 UTC. All systems are fully operational.
Feb 8, 10:00 CST

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

Intermittent Availability Issues

Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:25 UTC. Action was taken and error rates returned to normal at 16:41 UTC. All systems are fully operational.
Feb 3, 10:30 CST

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

Data processing delay in Analytics report

Resolved - This incident has been resolved.
Jan 31, 10:20 CST

Monitoring - A fix has been implemented and we are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Jan 31, 09:27 CST

Identified - The issue has been identified and a fix is being implemented.
Jan 31, 09:20 CST

Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Jan 31, 09:09 CST