All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational
Checkout & Payment Processing Operational
Control Panel Operational
Email Operational
Reporting & Analytics Operational
Storefront Operational
Client Services Operational
Client Portal Operational
Support Center Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
API Response Time
Fetching
May 25, 2026

No incidents reported today.

May 24, 2026

No incidents reported.

May 23, 2026
Elevated error rate
Resolved - At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.
May 23, 11:00 CDT
May 22, 2026
Missing Data in Analytics Reports
Resolved - This incident has been resolved.
May 22, 09:04 CDT
Monitoring - BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal.

We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.
May 22, 09:03 CDT
May 21, 2026
Missing Data in Analytics Reports
Resolved - This incident has been resolved.
May 21, 13:18 CDT
Identified - We identified two short periods of degraded visit tracking today, each under approximately 30 minutes. During these windows, visit processing was significantly reduced and some visit data was not recorded.

Affected areas:
Visit reports and Conversion reports may show incomplete data for the impacted periods.

The issue has been mitigated and processing has returned to normal.
May 21, 13:18 CDT
Update - We are continuing to investigate this issue.
May 21, 12:39 CDT
Investigating - BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.
May 21, 12:30 CDT
May 20, 2026

No incidents reported.

May 19, 2026
Availability Issues
Resolved - This incident has been resolved.
May 19, 03:00 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 02:53 CDT
Update - We are continuing to work on a fix for this issue.
May 19, 02:28 CDT
Update - Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services.
May 19, 02:14 CDT
Update - Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly.
May 19, 01:40 CDT
Update - Commerce engineers are continuing to work on a fix for the issue.
May 19, 01:11 CDT
Update - We are continuing to work on a fix for this issue.
May 19, 00:48 CDT
Update - We are continuing to work on a fix for this issue.
May 19, 00:11 CDT
Update - We are continuing to work on a fix for this issue.
May 18, 23:44 CDT
Update - We are continuing to work on a fix for this issue.
May 18, 23:19 CDT
Identified - The issue has been identified and a fix is being implemented.
May 18, 22:54 CDT
Update - We are continuing to investigate this issue.
May 18, 22:48 CDT
Investigating - BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
May 18, 22:39 CDT
May 18, 2026
May 17, 2026
B2B Ninja quotes page appears blank
Resolved - This incident has been resolved.
May 17, 23:26 CDT
Update - Investigating – B2B Ninja Quotes Feature

We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution.

What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes.

Current actions: We are working with our infrastructure team to identify the underlying cause and restore full functionality.

We appreciate your patience and will provide further updates as we make progress.
May 17, 22:41 CDT
Investigating - We are currently investigating this issue.
May 17, 22:41 CDT
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Custom Phone Numbers preventing Shoppers from signing up
Resolved - This incident has been resolved.
May 14, 14:08 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:48 CDT
Identified - The issue has been identified and a fix is being implemented.
May 14, 10:54 CDT
Investigating - We are currently investigating this issue.
May 14, 10:12 CDT
Some storefronts using Meta Pixel producing a higher rate of errors
Resolved - This incident is resolved.
May 14, 14:00 CDT
Payment capture failures
Resolved - A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.
May 14, 05:00 CDT
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

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