Orders coming in with an incomplete transaction ID
Investigating - Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
Oct 22, 2026 - 15:14 CDT

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Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

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Oct 22, 2026

Unresolved incident: Orders coming in with an incomplete transaction ID.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Search Indexing Delays Affecting a Subset of US Stores
Resolved - This incident has been resolved.
Oct 20, 05:33 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 04:53 CDT
Identified - Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.
Oct 20, 04:53 CDT
Investigating - Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
Oct 20, 04:23 CDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Delayed product updates in storefront search
Resolved - Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.
Oct 15, 17:14 CDT

Oct 14, 2026

Delayed Data in Analytics Reports
Resolved - This incident has been resolved.
Oct 14, 15:50 CDT
Monitoring - BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Oct 14, 14:21 CDT
Some storefront searches returning incomplete results
Resolved - A fix has been deployed and storefront search results are back to normal.
Oct 14, 15:02 CDT
Monitoring - A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
Oct 14, 14:53 CDT
Identified - Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
Oct 14, 13:32 CDT
Storefront Search Stability Issues for Subset of US Stores
Resolved - This incident has been resolved.
Oct 14, 04:42 CDT
Monitoring - A fix has been implemented and we are continuing to actively monitor search stability.
Oct 14, 04:15 CDT
Investigating - We are currently investigating this issue.
Oct 14, 04:09 CDT
Identified - Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Oct 14, 04:08 CDT

Oct 13, 2026

Storefront Search Stability Issues for Subset of US Stores
Resolved - This incident has been resolved.
Oct 13, 19:54 CDT
Monitoring - A fix has been implemented and we are continuing to actively monitor search stability.
Oct 13, 19:40 CDT
Investigating - Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Oct 13, 19:25 CDT

Oct 12, 2026

Аn issue with Management API requests to add products to carts
Resolved - This incident has been resolved.
Oct 12, 07:13 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 07:00 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 06:21 CDT
Investigating - BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.
Oct 12, 06:14 CDT

Oct 11, 2026

Slow response times on some requests
Resolved - This incident has been resolved.
Oct 11, 21:39 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 21:34 CDT
Investigating - Commerce engineers are investigating slow response times on some requests around product images.
Oct 11, 20:58 CDT

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Storefront Search Issues
Resolved - This incident has been resolved.
Oct 8, 12:35 CDT
Monitoring - BigCommerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of stores.
Oct 8, 12:34 CDT
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