BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Oct 5, 2024

No incidents reported today.

Oct 4, 2024

Intermittent Availability Issues

Resolved - BigCommerce Engineers identified an issue affecting all services beginning at 19:49 UTC and ending at 20:02 UTC. This behavior impacted api, storefront, and payment requests for this duration. BigCommerce Engineers have mitigated the root cause of the issue and all services are now available.
Oct 4, 14:26 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 14:09 CDT

Update - We are continuing to investigate this issue.
Oct 4, 14:05 CDT

Update - We are continuing to investigate this issue.
Oct 4, 14:04 CDT

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Oct 4, 13:57 CDT

Oct 3, 2024

Issues with Technical Support Phone queues

Resolved - The issue has been resolved and all support channels are now available and functioning as expected.
Oct 3, 11:17 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 11:08 CDT

Investigating - Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.
Oct 3, 10:58 CDT

Elevated error rates for a subset of stores in the EU region

Resolved - This incident has been resolved.
Oct 3, 09:01 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 08:51 CDT

Identified - The issue has been identified and a fix is being implemented.
Oct 3, 07:35 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 07:21 CDT

Identified - The issue has been identified and a fix is being implemented.
Oct 3, 07:03 CDT

Investigating - Elevated error rates for a subset of stores in the EU region
Oct 3, 07:01 CDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Delay in Analytics Reports

Resolved - This incident has been resolved.
Sep 27, 17:36 CDT

Monitoring - BigCommerce Engineers have addressed the root cause of the incident and the backlog of Analytics data is currently getting processed.
Sep 27, 16:19 CDT

Investigating - BigCommerce Engineers are investigating an issue with a third-party provider that is causing a delay in the processing of data for Analytics reports.
Sep 27, 14:33 CDT

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

Intermittent Availability Issues

Resolved - BigCommerce Engineers identified an issue affecting storefront and API services for a subset of stores beginning at 14:00 UTC and ending at 14:12 UTC. This behavior was similar to an incident earlier this morning. BigCommerce Engineers have mitigated the root cause of the issue and all services are now available.
Sep 23, 09:00 CDT

Elevated error rates for a subset of stores

Resolved - This incident has been resolved.
Sep 23, 06:50 CDT

Update - We are continuing to monitor for any further issues.
Sep 23, 06:29 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 06:29 CDT

Investigating - BigCommerce engineers are investigating elevated error rates on storefront and APIs for a subset of stores
Sep 23, 06:20 CDT

Elevated error rates

Resolved - This incident has been resolved.
Sep 23, 05:56 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 05:48 CDT

Identified - The issue has been identified and a fix is being implemented.
Sep 23, 05:45 CDT

Investigating - BigCommerce engineers are investigating elevated error rates on storefront and APIs for a subset of stores
Sep 23, 05:42 CDT

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.