BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 5, 2026

No incidents reported today.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

Intermittent Availability Issues

Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:25 UTC. Action was taken and error rates returned to normal at 16:41 UTC. All systems are fully operational.
Feb 3, 10:30 CST

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

Data processing delay in Analytics report

Resolved - This incident has been resolved.
Jan 31, 10:20 CST

Monitoring - A fix has been implemented and we are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Jan 31, 09:27 CST

Identified - The issue has been identified and a fix is being implemented.
Jan 31, 09:20 CST

Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Jan 31, 09:09 CST

Jan 30, 2026

No incidents reported.

Jan 29, 2026

Phone and Chat Support Offline

Resolved - The issue with our support center has been resolved.
Jan 29, 22:27 CST

Monitoring - The issue with our support center has a fix implemented and we are currently monitoring the situation.
Jan 29, 22:26 CST

Investigating - Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
Jan 29, 21:59 CST

Intermittent Availability Issues

Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:10 UTC. Action was taken and error rates returned to normal at 21:58 UTC. All systems are fully operational.
Jan 29, 16:27 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 16:00 CST

Identified - The issue has been identified and a fix is being implemented.
Jan 29, 15:39 CST

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Jan 29, 15:16 CST

Slow checkout response times for a subset of stores

Resolved - Commerce engineers identified substantially slower checkout page response times for a subset of stores from approximately 11:30 to 16:00 UTC. The issue has been resolved and all systems are fully operational.
Jan 29, 05:30 CST

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

Elevated Error Rates when Connecting UPS Live Quotes

Resolved - This issue has been resolved.
Jan 22, 14:04 CST

Identified - The issue has been identified and a fix is being rolled out.
Jan 22, 13:49 CST

Investigating - Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.
Jan 22, 12:41 CST

Phone and Chat Systems Offline

Resolved - This incident has been resolved.
Jan 22, 07:34 CST

Update - This incident has been resolved.
Jan 22, 07:34 CST

Update - Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.
Jan 22, 05:44 CST