BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jul 18, 2025

Storefront Availability Issues

Resolved - BigCommerce engineers observed an availability issue affecting both storefront and API calls beginning at approximately 21:45 UTC. The issue was resolved at 22:09 UTC and all services are fully operational.
Jul 18, 16:41 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 16:12 CDT

Investigating - We are currently investigating this issue.
Jul 18, 15:51 CDT

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Page Builder Repeatedly Logging Out Active Users

Resolved - This incident has been resolved.
Jul 11, 09:11 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 07:57 CDT

Identified - The issue has been identified and we are working on a fix.
Jul 11, 07:28 CDT

Investigating - BigCommerce engineers are currently investigating an issue in which some users are logged out while using the Page Builder. We are investigating and will provide an update shortly.
Jul 11, 07:06 CDT

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

Elevated Response Times

Resolved - This incident has been resolved.
Jul 7, 22:19 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 22:08 CDT

Identified - The issue has been identified and a fix is being implemented.
Jul 7, 21:00 CDT

Update - We are continuing to investigate this issue.
Jul 7, 20:33 CDT

Investigating - BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Jul 7, 20:21 CDT

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.