All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational
Checkout & Payment Processing Operational
Control Panel Operational
Email Operational
Reporting & Analytics Operational
Storefront Operational
Client Services Operational
Client Portal Operational
Support Center Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
API Response Time
Fetching

Sep 16, 2026

Contact Center System Outage
Resolved - This incident has been resolved.
Sep 16, 10:42 CDT
Monitoring - Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.
Sep 16, 09:17 CDT
Identified - The fix being rolled out by our service provider is progressing region by region. Customers may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we continue to encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible. Thank you for your patience.
Sep 16, 07:27 CDT
Update - Our contact center continues to experience technical difficulties. Our service provider is working on a fix to resolve this issue and restore services. You may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible.
Sep 16, 05:28 CDT
Investigating - Our contact center is experiencing technical difficulties due to issues with our service provider. Phone, Chat, and Web cases are temporarily unavailable. We will resume operations as soon as possible.
Sep 16, 04:15 CDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Unable to export Catalog using Modern Import/Export
Resolved - This incident has been resolved.
Sep 14, 18:14 CDT
Identified - Commerce engineers are continuing to work on a fix for this issue.
Sep 14, 17:27 CDT
Investigating - We are currently investigating this issue.
Sep 14, 17:09 CDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Delayed email delivery to Microsoft-hosted inboxes
Resolved - This incident has been resolved.
Sep 4, 07:43 CDT
Monitoring - Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.
Sep 4, 06:59 CDT
Investigating - We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
Sep 4, 04:19 CDT

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

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