All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational
Checkout & Payment Processing Operational
Control Panel Operational
Email Operational
Reporting & Analytics Operational
Storefront Operational
Client Services Operational
Client Portal Operational
Support Center Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
API Response Time
Fetching
Feb 25, 2026

No incidents reported today.

Feb 24, 2026
Email Delivery Issues
Resolved - This incident has been resolved.
Feb 24, 19:05 CST
Monitoring - Commerce engineers have implemented a fix and 2SV emails are now being delivered to Microsoft related addresses. We will continue to monitor and provide updates as they become available.
Feb 24, 18:37 CST
Update - Commerce Engineers have confirmed with our 3rd party vendor that there is an issue upstream with Microsoft systems which is impacting deliverability to Microsoft related addresses such as outlook.com, hotmail.com, live.com, and msn.com and their international equivalents. Commerce Engineers are continuing to implement a work around for impacted merchants. We will continue to provide updates as they become available.
Feb 24, 16:23 CST
Identified - Commerce engineers have implemented a workaround for delivering 2SV emails to Microsoft related email addresses. If you continue to encounter issues, please contact support.
Feb 24, 10:27 CST
Investigating - Commerce engineers are currently investigating an issue delivering 2SV emails to Microsoft related email addresses. We will keep you informed with updates as they become available.
Feb 24, 09:50 CST
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Elevated Response Times in US
Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.
Feb 13, 06:31 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 23:05 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 23:01 CST
Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
Feb 12, 22:56 CST
Feb 12, 2026
Feb 11, 2026

No incidents reported.

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