BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational

Control Panel Operational

API Operational

Store Transactional Email Operational

Merchant Email Accounts Operational

DNS Operational

Client Area Operational

Support Knowledge Base Operational

Support Call Center Operational

Search/Faceted Search Operational

Shipping Operational

Webhooks Operational

Authentication Operational

Reporting Operational

Payments Operational

Partner Integrations Operational

Stencil Theme Editing Operational

Omnichannel Checkout Operational

3rd Party Services Operational

Avalara Integrations Operational

Braintree Integrations Operational

Braintree PayPal Processing Operational

Shippo Integration Operational

Signifyd Integration - Case creation Operational

Signifyd Integration - Case retrieval Operational

Stripe Integration Operational

Yotpo Operational

Channel Manager Operational

Storefront Script Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Control Panel Response Time

Fetching

API Response Time

Fetching

Past Incidents

Apr 20, 2019

No incidents reported today.

Apr 19, 2019

BigCommerce Asset Storage - Planned Maintenance

Completed - The scheduled maintenance is complete.
Apr 19, 00:31 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 CDT

Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our Asset Storage environment between the hours listed below:

Friday 19th April, 2019, 00:00 - 1:00 (US Central Time) - https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190419T00&p1=70&ah=1

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we expect there to be a brief period of up to a minute where a very small number of stores may be unable to create/update assets via WebDav.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Apr 18, 12:31 CDT

Apr 18, 2019

BigCommerce Asset Storage

Completed - The scheduled maintenance has been completed.
Apr 18, 00:34 CDT

Update - Closing scheduled maintenance. The scheduled window was improperly configured. A new maintenance will be rescheduled.
Apr 18, 00:34 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 CDT

Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our Asset Storage environment between the hours listed below:

Thursday 18th April, 2019, 00:00 - 1:00 (US Central Time) - https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190418T00&p1=70&ah=1

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we expect there to be a brief period of up to a minute where a very small number of stores may be unable to create/update assets via WebDav.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Apr 15, 14:51 CDT

Apr 17, 2019

Slow response times for a sub-set of stores

Resolved - This incident has been resolved.
Apr 17, 15:21 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 15:06 CDT

Update - Response times have returned to normal. However, we still have an underlying problem with the events messaging system that we are working to fix.
Apr 17, 14:58 CDT

Update - We have corrected some issues and messages are processing again. Engineers are still working to clear some remaining performance issues. We are closely monitoring this infrastructure.
Apr 17, 14:54 CDT

Update - Engineers are continuing to work on the underlying infrastructure causing this issue. Many functions on the BigCommerce platform are supported by an event messaging system. That system is currently unavailable. We are working to restore it.
Apr 17, 14:48 CDT

Identified - Error rate is at 40% of traffic. We are working to fix.
Apr 17, 14:35 CDT

Update - We are continuing to monitor for any further issues.
Apr 17, 14:33 CDT

Update - Errors have returned. Engineers are working on a further fix.
Apr 17, 14:31 CDT

Monitoring - Errors have been eliminated and response times are recovering. We will continue to monitor.
Apr 17, 14:30 CDT

Update - Currently, several services behind api.bigcommerce.com are experiencing elevated error rates. Engineers are working to bringing them back to expected levels.
Apr 17, 14:24 CDT

Update - We are continuing to work on a fix for this issue.
Apr 17, 14:21 CDT

Update - We are continuing to work on a fix for this issue.
Apr 17, 14:16 CDT

Identified - The issue has been identified and a fix is being implemented.
Apr 17, 14:14 CDT

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

Error increases to a subset of Bigcommerce stores

Resolved - This incident has been resolved.
Apr 12, 18:15 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 18:09 CDT

Identified - The issue has been identified and a fix is being implemented.
Apr 12, 18:05 CDT

Increase in errors to Storefront and API traffic

Resolved - This incident has been resolved.
Apr 12, 14:14 CDT

Monitoring - All errors are fixed. The team is monitoring for a further recurrence.
Apr 12, 14:07 CDT

Update - Storefront errors have been fixed. The team is working on fixing the remaining API errors.
Apr 12, 14:03 CDT

Identified - Engineers are working to fix an increase in errors for Storefront and API traffic. These should be cleared soon.
Apr 12, 13:47 CDT

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

Contact Center Connectivity

Resolved - Our phone provider has restored service to our contact center. Technical Support availability has returned to normal across all channels. We appreciate your patience as we worked toward a resolution.
Apr 9, 20:07 CDT

Monitoring - Our phone provider has been able to get a subset of our technical support team connected. Phone support is available at limited capacity, so some wait time should be expected. We will continue to work with our provider to get all agents available. Thank you again for your continued patience.
Apr 9, 19:40 CDT

Update - We continue to work with our phone service provider to resolve connectivity issues. Chat and web case creation remain available at https://support.bigcommerce.com for those needing technical support.
Thank you for your patience.
Apr 9, 18:01 CDT

Identified - Our phone service provider is experiencing difficulties, leaving our technical support team unable to answer calls. We are coordinating with our service provider to resolve the issue as quickly as possible. Our chat and web case channels remain online and available. Thank you for your patience.
Apr 9, 17:25 CDT

Apr 8, 2019

BigCommerce Asset Storage - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 16:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:00 CDT

Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our Asset Storage environment between the hours listed below:

Monday 8th April, 2019, 16:00 - 16:30 (US Central Time) - https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190408T16&p1=70&am=30

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we expect there to be a brief period of up to a minute where a very small number of stores may be unable to create/update assets via WebDav.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Apr 5, 13:49 CDT

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.