BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jun 13, 2026

No incidents reported today.

Jun 12, 2026

Meta Outage Causing Disruption to Meta CAPI Integrations

Resolved - This incident has been resolved.
Jun 12, 10:35 CDT

Monitoring - Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.
Jun 12, 10:09 CDT

Investigating - Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.
Jun 12, 09:58 CDT

Jun 11, 2026

Storefront Availability Issues for Small Subset of US Stores

Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.
Jun 11, 15:30 CDT

Jun 10, 2026

Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

Resolved - This incident has been resolved.
Jun 10, 20:59 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 20:30 CDT

Identified - We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
Jun 10, 19:16 CDT

Investigating - Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
Jun 10, 14:53 CDT

Elevated errors on a subset of stores

Resolved - Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.
Jun 10, 13:30 CDT

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

Storefront availability Issues

Resolved - This incident has been resolved
Jun 7, 22:05 CDT

Identified - The issue has been identified and we are working on a fix.
Jun 7, 18:46 CDT

Investigating - BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.
Jun 7, 17:55 CDT

Jun 6, 2026

No incidents reported.

Jun 5, 2026

Temporary Issues with Product Filters for Subset of Stores

Resolved - Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.
Jun 5, 08:30 CDT

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

Product details not rendering on some product pages

Resolved - At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.
Jun 2, 08:00 CDT

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.