B2B Ninja Quote emails are failing to send
Update - We've escalated the issue to our third party email service. We're working with them to get this resolved.
Jun 30, 2026 - 13:24 CDT
Update - We are continuing to work on a fix for this issue.
Jun 30, 2026 - 12:50 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 2026 - 11:11 CDT
Investigating - We are currently investigating this issue.
Jun 29, 2026 - 05:00 CDT

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational
Checkout & Payment Processing Operational
Control Panel Operational
Email Partial Outage
Reporting & Analytics Operational
Storefront Operational
Client Services Operational
Client Portal Operational
Support Center Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
API Response Time
Fetching
Jun 30, 2026

Unresolved incident: B2B Ninja Quote emails are failing to send.

Jun 29, 2026
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026
Search issues for some merchants using custom search integrations such as Klevu
Resolved - This incident has been resolved.
Jun 24, 15:58 CDT
Identified - Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.
Jun 24, 14:50 CDT
Jun 23, 2026
Storefront Search Stability Issues for Subset of US Stores
Resolved - This incident has been resolved.
Jun 23, 11:37 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 11:33 CDT
Investigating - Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.
Jun 23, 10:50 CDT
Meta API Latency Causing Delayed Meta CAPI Event Delivery
Resolved - Meta CAPI event delivery has caught up and is no longer delayed.

Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss.
Jun 23, 11:08 CDT
Monitoring - Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.

Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.
Jun 23, 10:52 CDT
Investigating - Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears.

Events are continuing to process and we are not seeing data loss at this time.
Jun 23, 10:29 CDT
Jun 22, 2026
Analytics Incident
Resolved - Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly.
Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT_PAGE_VIEWED and SHOPPER_VISIT_STARTED in Control Panel Visits and Conversion reports; and PRODUCT_PAGE_VIEWED and SHOPPER_PAGE_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.
Jun 22, 22:57 CDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Storefront Search Issues for Subset of AU Stores
Resolved - This incident has been resolved.
Jun 18, 17:29 CDT
Investigating - BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
Jun 18, 17:20 CDT
Jun 17, 2026
Card payment issues for Bank of New Zealand provider (3DS)
Resolved - This issue has now been resolved.
Jun 17, 01:47 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 17, 01:42 CDT
Investigating - BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
Jun 17, 01:25 CDT
Jun 16, 2026
Issues changing currency on storefronts
Resolved - A fix for this issue has been rolled out to all stores.
Jun 16, 15:12 CDT
Investigating - BigCommerce engineers are investigating this issue.
Jun 16, 15:02 CDT
Identified - BigCommerce engineers have identified the issue and are working to resolve it.
Jun 16, 14:32 CDT
Investigating - BigCommerce engineers are investigating reports of issues with currency changes on storefronts.
Jun 16, 13:57 CDT
Some exports stalling
Resolved - A fix has been deployed and exports are now completing normally.
Jun 16, 10:21 CDT
Investigating - Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.
Jun 16, 09:54 CDT
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