BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jun 13, 2025

No incidents reported today.

Jun 12, 2025

Intermittent Availability Issues

Resolved - BigCommerce engineers were alerted to certain CDN assets failing to load intermittently on storefronts as a result of our cloud provider outage. Engineers have implemented a fix and all services are now operational.
Jun 12, 17:25 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 16:55 CDT

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores related to our cloud provider outage. We will provide an update shortly.
Jun 12, 16:16 CDT

Availability Issues

Resolved - This incident has been resolved.
Jun 12, 15:46 CDT

Monitoring - Response times are recovering. Engineers are continuing to monitor the situation and will provide further updates as they become available.
Jun 12, 15:27 CDT

Update - We are continuing to monitor an ongoing issue with our cloud services provider. We will provide further updates as they become available.
Jun 12, 14:49 CDT

Update - We are continuing to monitor an ongoing issue with our cloud services provider. We will provide further updates as they become available.
Jun 12, 13:48 CDT

Investigating - BigCommerce engineers are investigating an availability issue. We believe this to be the result of broader internet and cloud provider availability issues at the moment, but are continuing to investigate.
Jun 12, 13:33 CDT

Issue with using store credit to checkout

Resolved - BigCommerce engineers have fixed the stores identified, and we receive no more new reports.
Jun 12, 03:11 CDT

Monitoring - BigCommerce engineers have fixed the stores identified so far, and we will continue to monitor it.
Jun 12, 02:22 CDT

Update - BigCommerce engineers are still investigating a solution to fix it for all potentially impacted stores, we will provide an update shortly.
Jun 12, 02:11 CDT

Identified - BigCommerce engineers have identified a temporary solution to restore functionality for individual stores on demand, please reach out to BC support if your store is experiencing this issue.

We’re still investigating a solution to fix it for all potentially impacted stores, we will provide an update shortly.
Jun 11, 23:52 CDT

Investigating - BigCommerce engineers are currently investigating issues where shoppers cannot place an order on the storefront when using store credit. We will provide an update shortly.
Jun 11, 23:30 CDT

Jun 11, 2025

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

Intermittent Availability Issues

Resolved - Increased crawler traffic was causing intermittent slowness and errors on merchant stores. BigCommerce engineers blocked some of the traffic and deployed a fix to resolve the performance problems
Jun 6, 10:34 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 10:16 CDT

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Jun 6, 09:44 CDT

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.