Resolved -
This issue has been resolved. Affected stores have had a fix applied and no further action is required.
Mar 25, 00:20 CDT
Update -
Continuing to investigate the root cause of the underlying issue and options to remediate.
Mar 24, 22:54 CDT
Update -
We have identified and verified a workaround that some impacted users have already applied: to disconnect and reconnect their Stripe payment provider.
We are continuing to investigate the root cause of the underlying issue.
Mar 24, 21:46 CDT
Update -
We are continuing to work on a solution.
Mar 24, 20:09 CDT
Update -
We are continuing to work on a solution.
Mar 24, 19:29 CDT
Identified -
BigCommerce engineers have identified root cause and are working on a solution.
Mar 24, 18:41 CDT
Update -
We are continuing investigation of this issue.
Mar 24, 17:45 CDT
Investigating -
BigCommerce Engineers are currently investigating checkout errors for a subset of stores using Stripe for payments. We will provide an update shortly.
Mar 24, 16:34 CDT