BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jun 23, 2026

Storefront Search Stability Issues for Subset of US Stores

Resolved - This incident has been resolved.
Jun 23, 11:37 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 11:33 CDT

Investigating - Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.
Jun 23, 10:50 CDT

Meta API Latency Causing Delayed Meta CAPI Event Delivery

Resolved - Meta CAPI event delivery has caught up and is no longer delayed.

Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss.
Jun 23, 11:08 CDT

Monitoring - Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.

Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.
Jun 23, 10:52 CDT

Investigating - Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears.

Events are continuing to process and we are not seeing data loss at this time.
Jun 23, 10:29 CDT

Jun 22, 2026

Analytics Incident

Resolved - Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly.
Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT_PAGE_VIEWED and SHOPPER_VISIT_STARTED in Control Panel Visits and Conversion reports; and PRODUCT_PAGE_VIEWED and SHOPPER_PAGE_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.
Jun 22, 22:57 CDT

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

Storefront Search Issues for Subset of AU Stores

Resolved - This incident has been resolved.
Jun 18, 17:29 CDT

Investigating - BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
Jun 18, 17:20 CDT

Jun 17, 2026

Card payment issues for Bank of New Zealand provider (3DS)

Resolved - This issue has now been resolved.
Jun 17, 01:47 CDT

Identified - The issue has been identified and a fix is being implemented.
Jun 17, 01:42 CDT

Investigating - BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
Jun 17, 01:25 CDT

Jun 16, 2026

Issues changing currency on storefronts

Resolved - A fix for this issue has been rolled out to all stores.
Jun 16, 15:12 CDT

Investigating - BigCommerce engineers are investigating this issue.
Jun 16, 15:02 CDT

Identified - BigCommerce engineers have identified the issue and are working to resolve it.
Jun 16, 14:32 CDT

Investigating - BigCommerce engineers are investigating reports of issues with currency changes on storefronts.
Jun 16, 13:57 CDT

Some exports stalling

Resolved - A fix has been deployed and exports are now completing normally.
Jun 16, 10:21 CDT

Investigating - Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.
Jun 16, 09:54 CDT

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

Meta Outage Causing Disruption to Meta CAPI Integrations

Resolved - This incident has been resolved.
Jun 12, 10:35 CDT

Monitoring - Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.
Jun 12, 10:09 CDT

Investigating - Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.
Jun 12, 09:58 CDT

Jun 11, 2026

Storefront Availability Issues for Small Subset of US Stores

Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.
Jun 11, 15:30 CDT

Jun 10, 2026

Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

Resolved - This incident has been resolved.
Jun 10, 20:59 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 20:30 CDT

Identified - We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
Jun 10, 19:16 CDT

Investigating - Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
Jun 10, 14:53 CDT

Elevated errors on a subset of stores

Resolved - Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.
Jun 10, 13:30 CDT

Jun 9, 2026

No incidents reported.