BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational

Control Panel Operational

API Operational

Store Transactional Email Operational

Merchant Email Accounts Operational

DNS Operational

Client Area Operational

Support Knowledge Base Operational

Support Call Center Operational

Search/Faceted Search Operational

Shipping Operational

Webhooks Operational

Authentication Operational

Reporting Operational

Payments Operational

Partner Integrations Operational

Stencil Theme Editing Operational

Omnichannel Checkout Operational

3rd Party Services Operational

Avalara Integrations Operational

Braintree Integrations Operational

Braintree PayPal Processing Operational

Shippo Integration Operational

Signifyd Integration - Case creation Operational

Signifyd Integration - Case retrieval Operational

Stripe Integration Operational

Yotpo Operational

Channel Manager Operational

Storefront Script Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Control Panel Response Time

Fetching

API Response Time

Fetching

Past Incidents

Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

Emergency maintenance to merchant email

Completed - The scheduled maintenance has been completed.
Feb 13, 21:14 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 CST

Scheduled - BigCommerce engineers have identified some high priority maintenance to ensure proper backups that needs to be performed on our merchant email infrastructure.

We expect interruptions to merchant email accounts to be brief.
Feb 13, 18:17 CST

Feb 12, 2019

Issue accessing merchant email

Resolved - This incident has been resolved.
Feb 12, 17:23 CST

Monitoring - Mail services have been restored. BigCommerce engineers will continue to monitor for any further issues.
Feb 12, 16:58 CST

Investigating - BigCommerce engineers are investigating an issue accessing merchant email. Currently this is impacting mail9.bigcommerce.com and mail10.bigcommerce.com
Feb 12, 16:47 CST

Increased error rates for API, Control Panel

Resolved - The errors have been corrected. All systems report normal.
Feb 12, 12:38 CST

Monitoring - The errors have been corrected. All systems report normal. We are monitoring the results.
Feb 12, 12:25 CST

Identified - The issue had been identified and engineers are working on a fix.
Feb 12, 12:12 CST

Investigating - We are currently investigating this issue.
Feb 12, 11:54 CST

Feb 11, 2019

Scheduled Maintenance on Merchant Email

Completed - The scheduled maintenance has been completed.
Feb 11, 23:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 CST

Scheduled - BigCommerce engineers will be performing essential system maintenance on our merchant email infrastructure. While we will strive to minimise downtime, mailboxes may be inaccessible for up to 30 minutes during this window.
Feb 3, 22:31 CST

Increased error rate in the Control Panel

Resolved - This incident has been resolved.
Feb 11, 16:51 CST

Monitoring - The fix has been deployed across the infrastructure. All metrics have returned to expected levels. We will continue to monitor closely for further recurrence. We apologize for the length of this incident. In order to fix the issue, it was required to move slowly to not make it worse.
Feb 11, 16:39 CST

Update - Error rates and response times for Control Panel requests continue to improve. We expect that we will return to normal in approximately an hour or sooner.
Feb 11, 15:30 CST

Update - Error rates are decreasing for Control Panel requests as the fix moves through our infrastructure. We believe this incident will be resolved soon.
Feb 11, 14:43 CST

Update - The fix is continuing to roll out across our infrastructure.
Feb 11, 14:19 CST

Update - A fix is still being implemented in the background but it takes some time to run. We will update in 30 minutes if the issue is not resolved by then.
Feb 11, 13:51 CST

Update - A fix was attempted which made things worse and has been reverted.
Feb 11, 13:38 CST

Identified - Engineers have isolated the cause of the issue and are implementing a fix.
Feb 11, 13:20 CST

Update - We are continuing to investigate this issue affecting a small sub-set of stores.
Feb 11, 12:46 CST

Investigating - BigCommerce engineers are investigating an increase in error rate related to requests to the Control Panel.
Feb 11, 12:22 CST

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

Increased error rates for API, Control Panel

Resolved - The errors have been corrected. All systems report normal.
Feb 7, 10:27 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 10:24 CST

Investigating - We are currently investigating this issue.
Feb 7, 10:15 CST

Feb 6, 2019

RESOLVED: Increased error rate for api.bigcommerce.com

Resolved - From approximately 12:30 pm PST until 13:09 PST, there was an intermittent increase in errors for a small percentage of total API requests. The percentage was so small overall that the incident team managing the fix did not report status. Given some of the issues regarding API errors, we felt it important to document. We apologize for the lack of a status post and for the incident itself.
Feb 6, 12:30 CST

BigCommerce Analytics

Resolved - The BigCommerce Analytics is working as expected. This incident has been resolved.
Feb 6, 11:59 CST

Monitoring - A fix has been implemented and we are monitoring the reporting latency.
Feb 6, 11:17 CST

Identified - BigCommerce engineers have identified the cause of the delayed metrics and are working to implement a solution to resolve the problem.
Feb 6, 10:26 CST

Investigating - The BigCommerce Analytics reports are experiencing additional latency for some merchants. We are working on getting the reports caught up with the most recent data.
Feb 6, 10:07 CST

Feb 5, 2019

Intermittent storefront errors

Resolved - This incident has been resolved.
Feb 5, 17:18 CST

Monitoring - BigCommerce engineers have resolved an issue with intermittent storefront errors to a sub-set of stores and will continue to monitor for any further problems
Feb 5, 17:14 CST

Feb 4, 2019

Platform outage

Resolved - All response times are still at expected levels. We apologize for the interruption.
Feb 4, 09:25 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 09:18 CST

Update - All services are recovering. Most functions are still slower than normal. We are working to fully restore response times to expected levels.
Feb 4, 09:11 CST

Identified - The issue has been identified and a fix is being implemented.
Feb 4, 09:08 CST

Investigating - Most BigCommerce platform services are down. BigCommerce engineers are working to fix.
Feb 4, 08:57 CST

Feb 3, 2019

Slow response times

Resolved - This incident has been resolved.
Feb 3, 20:43 CST

Monitoring - BigCommerce engineers have implemented a fix and performance has returned to normal. We will continue to monitor for any further issues.
Feb 3, 20:32 CST

Update - BigCommerce engineers are continuing to implement a fix for this issue. We will update with any further progress as it is made.
Feb 3, 20:23 CST

Identified - BigCommerce engineers have identified an issue impacting response times and are working on a solution.
Feb 3, 19:40 CST

Investigating - BigCommerce engineers are investigating an increase in store response times on a subset of stores. We will update with findings shortly.
Feb 3, 19:23 CST