All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks ? Operational
Checkout & Payment Processing ? Operational
Control Panel ? Operational
Email ? Operational
Reporting & Analytics ? Operational
Storefront ? Operational
Client Services Operational
Client Portal ? Operational
Support Center ? Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services ? Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
API Response Time
Fetching
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - BigCommerce engineers have identified the root cause and applied a fix to prevent any further stores from being impacted. The fix will also prevent regression for any impacted stores that have since restored their configuration.
Feb 22, 00:47 CST
Monitoring - BigCommerce engineers have identified the root cause of the issue and applied a fix to prevent the disconnection issue from happening going forward. We are working on resolving the issue for affected store.
Feb 21, 22:29 CST
Update - BigCommerce engineers have made changes to prevent the disconnection issue from happening going forward, and are continuing to investigate the root cause and identify impacted stores for remediation. We will provide an update shortly.
Feb 21, 21:01 CST
Update - BigCommerce engineers are continuing to investigate issue impacting some payment gateways' connection for a subset of stores, and will provide an update shortly
Feb 21, 20:34 CST
Update - BigCommerce engineers have identified an issue impacting some payment gateways' connection for a subset of stores. We are still investigating the root cause and possible fixes, and will provide an update shortly
Feb 21, 19:24 CST
Investigating - BigCommerce engineers are investigating reports of an issue impacting some payment gateways' connection for a subset of stores. We will provide an update shortly
Feb 21, 17:47 CST
Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 09:55 CST
Update - We are continuing to investigate this issue and will provide an update shortly.
Feb 21, 08:38 CST
Investigating - BigCommerce engineers are investigating an issue with storefront requests on stores using the Weglot translations app. We will provide an update shortly.
Feb 21, 07:10 CST
Feb 20, 2024

No incidents reported.

Feb 19, 2024
Resolved - BigCommerce engineers observed an increase in store availability errors for a certain subset of stores starting around 12:50 UTC. Engineers resolved the issue at 13:03 UTC and all services are now operational.
Feb 19, 07:20 CST
Feb 18, 2024
Resolved - BigCommerce engineers observed an increase in errors starting around 11:50 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 11:55 UTC and all services are now operational.
Feb 18, 06:19 CST
Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - BigCommerce engineers observed an increase in storefront availability errors starting around 16:50 UTC. Engineers resolved the issue at 16:54 UTC and all services are now operational.
Feb 15, 10:30 CST
Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Resolved - At 14:33 UTC a subset of stores started experiencing the issue with creating and updating metafields using the V3 API. BigCommerce engineers became aware of the issue at 15:53 UTC. The issue was triaged and the root cause identified, and a rollback of a recent deployment began at 16:02 UTC to address the issue.
This incident was fully resolved for all customers at 16:09 UTC.

Feb 12, 10:51 CST
Feb 11, 2024

No incidents reported.