BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational

Control Panel Operational

API Operational

Store Transactional Email Operational

Merchant Email Accounts Operational

DNS Operational

Client Area Operational

Support Knowledge Base Operational

Support Call Center Operational

Search/Faceted Search Operational

Shipping Operational

Webhooks Operational

Authentication Operational

Reporting Operational

Payments Operational

Partner Integrations Operational

Stencil Theme Editing Operational

Omnichannel Checkout Operational

3rd Party Services Operational

Avalara Integrations Operational

Braintree Integrations Operational

Braintree PayPal Processing Operational

Shippo Integration Operational

Signifyd Integration - Case creation Operational

Signifyd Integration - Case retrieval Operational

Stripe Integration Operational

Yotpo Operational

Channel Manager Operational

Storefront Script Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Control Panel Response Time

Fetching

API Response Time

Fetching

Past Incidents

Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

[Scheduled] Scheduled Maintenance on Store DNS

Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 CDT

Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our DNS infrastructure between the hours listed below:

Wednesday 20th March, 2019, 18:00 - 19:00, CST (US Central Time) - http://www.timeanddate.com/worldclock/fixedtime.html?iso=20190320T18&p1=70&ah=1&am=0

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we do not expect there to be any noticeable customer-facing impact.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Mar 17, 17:37 CDT

Pricelists service down

Resolved - This incident has been resolved.
Mar 20, 12:13 CDT

Monitoring - Pricelists service has returned to normal response rates with no errors. We are sorry for the interruption.
Mar 20, 11:44 CDT

Update - We have fixed the issue with the subset of stores that were unavailable. We are seeing improvement for Pricelists but response times are still elevated.
Mar 20, 11:19 CDT

Update - A fix has been deployed and is making things better. We believe this will be resolved soon.
Mar 20, 10:57 CDT

Update - There are also a small set of stores suffering availability issues.
Mar 20, 10:48 CDT

Identified - The service that powers Pricelist requests is down, due to a database issue. Engineers are working to resolve quickly.
Mar 20, 10:46 CDT

Mar 19, 2019

Slow search times for subset of stores in one search cluster

Resolved - This incident has been resolved.
Mar 19, 10:58 CDT

Monitoring - The fix is fully deployed and search times have returned to expected levels. We will continue to monitor for further recurrence.
Mar 19, 10:51 CDT

Update - Search response times are improving as the fix rolls out. We will update again at 09:00 PDT if the issue is not resolved by then.
Mar 19, 10:29 CDT

Update - Engineers are preparing a fix for the single search cluster. In the short-term, response times for this cluster may get slightly worse until the fix is fully rolled out.
Mar 19, 09:49 CDT

Update - Engineers continue to work on restoring expected performance to this single search cluster. Next update at 07:45 am PDT unless resolved.
Mar 19, 09:13 CDT

Identified - Search times are slightly elevated for stores in one search cluster for control panel and product searches. Engineers are attempting to remediate.
Mar 19, 08:47 CDT

Increased response time for Storefront and Control Panel

Resolved - This incident has been resolved.
Mar 19, 07:57 CDT

Monitoring - All response times have returned to normal except search queries for a subset of stores are still responding above expected levels. Engineers are continuing to work on the search infrastructure.
Mar 19, 07:17 CDT

Update - BigCommerce engineers are working on fixing a performance issue on our core database infrastructure. Depth of redundancy kept this problem from causing an outage but performance is less than expected. Response times are returning to normal and we expect a full recovery soon. Next update will occur at 05:30 am PDT if not resolved before then.
Mar 19, 06:57 CDT

Identified - BigCommerce engineers have identified an issue causing an increase in storefront and control panel response times for a subset of stores. We are working on resolving this issue and will provide another update again within an hour.
Mar 19, 06:36 CDT

Mar 18, 2019

Increased payments transaction times

Resolved - This incident has been resolved.
Mar 18, 10:23 CDT

Monitoring - Several payment gateways were taking longer than normal to respond. The problem has cleared and transaction timings are normal.
Mar 18, 10:16 CDT

Investigating - We are currently seeing increased times to settle transactions for some payment providers. Engineers are investigating.
Mar 18, 10:11 CDT

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

Scheduled Maintenance on Store DNS

Completed - The scheduled maintenance has been completed.
Mar 14, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 16:53 CDT

Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our DNS infrastructure between the hours listed below:

Wednesday 14th March, 2019, 18:00 - 19:00, CST (US Central Time) - http://www.timeanddate.com/worldclock/fixedtime.html?iso=20190313T18&p1=70&ah=1&am=0

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we do not expect there to be any noticeable customer-facing impact.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Mar 10, 17:56 CDT

Increase in errors

Resolved - This incident has been resolved.
Mar 14, 16:40 CDT

Monitoring - Engineers have fixed the infrastructure causing the errors and all metrics have returned to normal.
Mar 14, 16:28 CDT

Investigating - Engineers have detected an increase in errors on the platform and are investigating.
Mar 14, 16:25 CDT

Mar 13, 2019

BigCommerce Payments - planned maintenance

Completed - The maintenance activity has been completed successfully.
Mar 13, 01:26 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 01:00 CDT

Scheduled - As part of ongoing improvements being made to the BigCommerce infrastructure, BigCommerce engineers will be performing maintenance on our payments processing environment between the hours listed below:

Wednesday 13th March, 2019, 01:00 - 01:45 (US Central Time) - https://www.timeanddate.com/worldclock/fixedtime.html?iso=20190313T01&p1=70&am=45

Whilst we require the entire maintenance window for preparation and execution of this maintenance, we expect there to be a brief period of up to a minute where shoppers may experience declined payment attempts. These payment attempts will be able to be retried by shoppers.

As part of our ongoing efforts to continually provide the highest levels of reliability for your store, we have regularly scheduled maintenance activities. Should you have any questions regarding this scheduled maintenance, we are here to help. Simply open a support request via our support portal at https://support.bigcommerce.com/.
Mar 7, 22:02 CST

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.