All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront   Operational
Control Panel   Operational
API   Operational
Store Transactional Email   ? Operational
Merchant Email Accounts   ? Operational
DNS   Operational
Client Area   ? Operational
Support Knowledge Base   ? Operational
Support Call Center   ? Operational
Search/Faceted Search   Operational
Shipping   Operational
Webhooks   Operational
Authentication   Operational
Reporting   ? Operational
Payments   ? Operational
Partner Integrations   Operational
Stencil Theme Editing   Operational
Omnichannel Checkout   Operational
3rd Party Services ? Operational
Avalara Integrations   Operational
Braintree Integrations   Operational
Braintree PayPal Processing   Operational
Shippo Integration   Operational
Signifyd Integration - Case creation   Operational
Signifyd Integration - Case retrieval   Operational
Stripe Integration   Operational
Yotpo   ? Operational
Channel Manager   ? Operational
Storefront Script Service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019
Completed - The scheduled maintenance has been completed.
Feb 13, 21:14 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 CST
Scheduled - BigCommerce engineers have identified some high priority maintenance to ensure proper backups that needs to be performed on our merchant email infrastructure.

We expect interruptions to merchant email accounts to be brief.
Feb 13, 18:17 CST
Feb 12, 2019
Resolved - This incident has been resolved.
Feb 12, 17:23 CST
Monitoring - Mail services have been restored. BigCommerce engineers will continue to monitor for any further issues.
Feb 12, 16:58 CST
Investigating - BigCommerce engineers are investigating an issue accessing merchant email. Currently this is impacting mail9.bigcommerce.com and mail10.bigcommerce.com
Feb 12, 16:47 CST
Resolved - The errors have been corrected. All systems report normal.
Feb 12, 12:38 CST
Monitoring - The errors have been corrected. All systems report normal. We are monitoring the results.
Feb 12, 12:25 CST
Identified - The issue had been identified and engineers are working on a fix.
Feb 12, 12:12 CST
Investigating - We are currently investigating this issue.
Feb 12, 11:54 CST
Feb 11, 2019
Completed - The scheduled maintenance has been completed.
Feb 11, 23:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 CST
Scheduled - BigCommerce engineers will be performing essential system maintenance on our merchant email infrastructure. While we will strive to minimise downtime, mailboxes may be inaccessible for up to 30 minutes during this window.
Feb 3, 22:31 CST
Resolved - This incident has been resolved.
Feb 11, 16:51 CST
Monitoring - The fix has been deployed across the infrastructure. All metrics have returned to expected levels. We will continue to monitor closely for further recurrence. We apologize for the length of this incident. In order to fix the issue, it was required to move slowly to not make it worse.
Feb 11, 16:39 CST
Update - Error rates and response times for Control Panel requests continue to improve. We expect that we will return to normal in approximately an hour or sooner.
Feb 11, 15:30 CST
Update - Error rates are decreasing for Control Panel requests as the fix moves through our infrastructure. We believe this incident will be resolved soon.
Feb 11, 14:43 CST
Update - The fix is continuing to roll out across our infrastructure.
Feb 11, 14:19 CST
Update - A fix is still being implemented in the background but it takes some time to run. We will update in 30 minutes if the issue is not resolved by then.
Feb 11, 13:51 CST
Update - A fix was attempted which made things worse and has been reverted.
Feb 11, 13:38 CST
Identified - Engineers have isolated the cause of the issue and are implementing a fix.
Feb 11, 13:20 CST
Update - We are continuing to investigate this issue affecting a small sub-set of stores.
Feb 11, 12:46 CST
Investigating - BigCommerce engineers are investigating an increase in error rate related to requests to the Control Panel.
Feb 11, 12:22 CST
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019
Resolved - The errors have been corrected. All systems report normal.
Feb 7, 10:27 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 10:24 CST
Investigating - We are currently investigating this issue.
Feb 7, 10:15 CST
Feb 6, 2019
Resolved - From approximately 12:30 pm PST until 13:09 PST, there was an intermittent increase in errors for a small percentage of total API requests. The percentage was so small overall that the incident team managing the fix did not report status. Given some of the issues regarding API errors, we felt it important to document. We apologize for the lack of a status post and for the incident itself.
Feb 6, 12:30 CST
Resolved - The BigCommerce Analytics is working as expected. This incident has been resolved.
Feb 6, 11:59 CST
Monitoring - A fix has been implemented and we are monitoring the reporting latency.
Feb 6, 11:17 CST
Identified - BigCommerce engineers have identified the cause of the delayed metrics and are working to implement a solution to resolve the problem.
Feb 6, 10:26 CST
Investigating - The BigCommerce Analytics reports are experiencing additional latency for some merchants. We are working on getting the reports caught up with the most recent data.
Feb 6, 10:07 CST
Feb 5, 2019
Resolved - This incident has been resolved.
Feb 5, 17:18 CST
Monitoring - BigCommerce engineers have resolved an issue with intermittent storefront errors to a sub-set of stores and will continue to monitor for any further problems
Feb 5, 17:14 CST
Feb 4, 2019
Resolved - All response times are still at expected levels. We apologize for the interruption.
Feb 4, 09:25 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 09:18 CST
Update - All services are recovering. Most functions are still slower than normal. We are working to fully restore response times to expected levels.
Feb 4, 09:11 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 4, 09:08 CST
Investigating - Most BigCommerce platform services are down. BigCommerce engineers are working to fix.
Feb 4, 08:57 CST
Feb 3, 2019
Resolved - This incident has been resolved.
Feb 3, 20:43 CST
Monitoring - BigCommerce engineers have implemented a fix and performance has returned to normal. We will continue to monitor for any further issues.
Feb 3, 20:32 CST
Update - BigCommerce engineers are continuing to implement a fix for this issue. We will update with any further progress as it is made.
Feb 3, 20:23 CST
Identified - BigCommerce engineers have identified an issue impacting response times and are working on a solution.
Feb 3, 19:40 CST
Investigating - BigCommerce engineers are investigating an increase in store response times on a subset of stores. We will update with findings shortly.
Feb 3, 19:23 CST