All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here.

Storefront Operational
Control Panel Operational
API Operational
Payments ? Operational
Store Transactional Email ? Operational
DNS Operational
Support Call Center ? Operational
Authentication Operational
Search ? Operational
Control Panel Search ? Operational
Faceted Search Operational
Shipping Operational
Webhooks Operational
BigCommerce Account Dashboard ? Operational
Omnichannel Checkout Operational
Support Knowledge Base ? Operational
Reporting ? Operational
Partner Integrations Operational
Stencil Theme Editing Operational
Storefront Script Service ? Operational
Channel Manager ? Operational
3rd Party Services ? Operational
Avalara Integrations Operational
Braintree Integrations Operational
Braintree PayPal Processing Operational
Shippo Integration Operational
Signifyd Integration - Case creation Operational
Signifyd Integration - Case retrieval Operational
Stripe Integration Operational
Yotpo ? Operational
Merchant Email Accounts ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Control Panel Response Time
Fetching
API Response Time
Fetching
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019
Availability issues with a subset of BigCommerce stores
Resolved - This incident has been resolved.
Sep 19, 02:29 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 02:19 CDT
Update - We are continuing to work on a fix for this issue.
Sep 19, 02:17 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 02:15 CDT
Investigating - BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Sep 19, 02:15 CDT
Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019
Increased response time for Search requests
Resolved - This incident has been resolved.
Sep 16, 12:59 CDT
Monitoring - Control Panel search response times have returned to normal. However, we will be monitoring in case there is a regression in performance.
Sep 16, 12:48 CDT
Update - Response times have returned to expected values for Storefront Search and Faceted Search for the past 30 minutes. Engineers are still working to improve response times for Control Panel Search.
Sep 16, 12:38 CDT
Update - Engineers continue to implement a fix and we are seeing search response times improving.
Sep 16, 11:54 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 11:21 CDT
Investigating - BigCommerce engineers are investigating slower than normal responses for Search requests.
Sep 16, 11:03 CDT
Sep 15, 2019
Slow response times and intermittent availability issues for a subset of stores
Resolved - This incident has been resolved.
Sep 15, 16:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 16:19 CDT
Investigating - BigCommerce engineers are investigating an increase in store response times and intermittent availability issues for a subset of stores. We will update with findings shortly.
Sep 15, 16:08 CDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019
Contact Center Phone Channel Inaccessible
Resolved - The phone system issues have been resolved and all channels are operating normally. Thank you for your patience.
Sep 12, 22:11 CDT
Update - We continue to work with our phone provider to get systems back online as soon as possible. Our chat and web teams remain available. Thank you for your patience.
Sep 12, 21:14 CDT
Investigating - We are investigating an issue with our phone provider that is preventing merchants from reaching our support team. Chat and Web channels remain available and we are working to restore phone systems as quickly as possible. Thank you for your patience.
Sep 12, 20:04 CDT
Fire Alarm in Austin Contact Center
Resolved - Our agents have been cleared to re-enter the building, and our live channels have resumed normal operations. Thank you for your patience and understanding.
Sep 12, 18:20 CDT
Investigating - Our Austin Headquarters is experiencing a fire alarm and we have evacuated the call center for the safety of our agents. Web cases can still be submitted. We will resume phone and chat operations as soon as possible.
Sep 12, 18:05 CDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

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