BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

May 18, 2026

No incidents reported today.

May 17, 2026

B2B Ninja quotes page appears blank

Resolved - This incident has been resolved.
May 17, 23:26 CDT

Update - Investigating – B2B Ninja Quotes Feature

We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution.

What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes.

Current actions: We are working with our infrastructure team to identify the underlying cause and restore full functionality.

We appreciate your patience and will provide further updates as we make progress.
May 17, 22:41 CDT

Investigating - We are currently investigating this issue.
May 17, 22:41 CDT

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

Custom Phone Numbers preventing Shoppers from signing up

Resolved - This incident has been resolved.
May 14, 14:08 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:48 CDT

Identified - The issue has been identified and a fix is being implemented.
May 14, 10:54 CDT

Investigating - We are currently investigating this issue.
May 14, 10:12 CDT

Some storefronts using Meta Pixel producing a higher rate of errors

Resolved - This incident is resolved.
May 14, 14:00 CDT

Payment capture failures

Resolved - A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.
May 14, 05:00 CDT

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

Availability Issue

Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.
May 4, 12:09 CDT

Availability Issue

Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 4:06 PM UTC, which caused some storefront requests to fail. The issue was resolved at 4:08 PM UTC and all services are fully operational.
May 4, 10:15 CDT