Elevated Response Times in US
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 2026 - 23:05 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 2026 - 23:01 CST
Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
Feb 12, 2026 - 22:56 CST

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational
Checkout & Payment Processing Operational
Control Panel Operational
Email Operational
Reporting & Analytics Operational
Storefront Operational
Client Services Operational
Client Portal Operational
Support Center Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 13, 2026

No incidents reported today.

Feb 12, 2026

Unresolved incident: Elevated Response Times in US.

Feb 11, 2026

No incidents reported.

Feb 10, 2026
Elevated Response Times in EU region
Resolved - This incident has been resolved.
Feb 10, 05:55 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 05:46 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 10, 05:39 CST
Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.
Feb 10, 05:33 CST
Feb 9, 2026

No incidents reported.

Feb 8, 2026
Intermittent Availability Issues
Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:18 UTC. Action was taken and error rates returned to normal at 16:22 UTC. All systems are fully operational.
Feb 8, 10:00 CST
Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
Intermittent Availability Issues
Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:25 UTC. Action was taken and error rates returned to normal at 16:41 UTC. All systems are fully operational.
Feb 3, 10:30 CST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
Data processing delay in Analytics report
Resolved - This incident has been resolved.
Jan 31, 10:20 CST
Monitoring - A fix has been implemented and we are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Jan 31, 09:27 CST
Identified - The issue has been identified and a fix is being implemented.
Jan 31, 09:20 CST
Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Jan 31, 09:09 CST
Jan 30, 2026

No incidents reported.

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