Availability Issues with a Number of Stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 10, 2015 - 22:09 CST

Monitoring

Store availability has returned to normal. The issue was identified as a targeted DDoS attack. Mitigation policies have been enabled and we will continue to monitor the situation.

Posted Nov 10, 2015 - 21:48 CST

Investigating

Bigcommerce system engineers have been alerted to an issue causing a subset of stores to be unavailable. Investigations are underway to identify the cause.

Posted Nov 10, 2015 - 21:31 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.