Indexing Delay

Incident Report for BigCommerce

Resolved

The backlog is processed. This incident is resolved.
Posted May 25, 2022 - 18:12 CDT

Update

The current processing time for the backlog is approximately 30 minutes. We will provide an additional update shortly.
Posted May 25, 2022 - 18:02 CDT

Update

The current processing time for the backlog is approximately 50 minutes. We will provide an additional update shortly.
Posted May 25, 2022 - 17:07 CDT

Monitoring

BigCommerce Engineers have identified a backlog of index requests. These requests are currently processing and the full backlog will complete in 1.5 hours. During this time, recent product changes and orders will not be readily searchable. We will provide an update shortly.
Posted May 25, 2022 - 16:10 CDT
This incident affected: Control Panel and Storefront.
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