Phone outage at our Austin contact center

Incident Report for BigCommerce

Resolved

All channels within our contact center are now operational. Thank you for your patience.
Posted Jul 17, 2018 - 11:42 CDT

Monitoring

Our phones are now functioning as expected and we are monitoring the stability. Thank you for your patience.
Posted Jul 17, 2018 - 10:50 CDT

Investigating

Our Austin contact center is experiencing an issue with our phone systems. We are working to resolve the issue, and will post back as we know more. Our chat and web channels remain active and open should support be needed in the interim. Thank you for your patience.
Posted Jul 17, 2018 - 09:54 CDT
This incident affected: Client Services (Support Center).
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