Webhooks Delay

Incident Report for BigCommerce

Resolved

This incident has been resolved and the backlog of delayed webhooks completed processing at approximately 11:30AM CST.

Posted Feb 22, 2021 - 11:31 CST

Monitoring

The webhook backlog is processing and BigCommerce engineers are monitoring the issue.

Posted Feb 22, 2021 - 11:16 CST

Identified

BigCommerce engineers have identified the issue and a fix is being implemented.

Posted Feb 22, 2021 - 11:02 CST

Investigating

BigCommerce engineers are currently investigating an issue that is causing the delayed delivery of webhooks to a subset of stores. We will provide an update shortly.

Posted Feb 22, 2021 - 10:12 CST

This incident affected: API & Webhooks.