Delay in processing analytics reports

Incident Report for BigCommerce

Resolved

The backlog of events has been processed. We thank you for your patience as we resolved the issue.
Posted Jan 11, 2021 - 20:17 CST

Monitoring

BigCommerce engineers have identified the issue and applied a fix. We expect the backlog of events to clear in the next two hours.
Posted Jan 11, 2021 - 16:22 CST

Investigating

BigCommerce engineers are investigating a delay in processing of analytics reports. We will provide more information shortly.
Posted Jan 11, 2021 - 14:37 CST
This incident affected: Reporting & Analytics.