Checkout Issues

Incident Report for BigCommerce

Resolved

Starting around 11:00 UTC we began receiving reports that Auth.net and NMI were no longer present in checkout. We implemented a fix at 14:08 UTC and have confirmed the issue is no longer occurring.

Posted Sep 28, 2022 - 09:29 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they become available.

Posted Sep 28, 2022 - 09:08 CDT

Investigating

BigCommerce engineers have identified an issue impacting the checkout process for a subset of stores using Auth.net and NMI.

Posted Sep 28, 2022 - 08:36 CDT

This incident affected: Checkout & Payment Processing.