Response time have returned to a normal state and appear to be stable. We will continue to monitor and will provide further updates as needed.
Posted Apr 24, 2018 - 01:35 CDT
Identified
BigCommerce engineers have identified a network issue at our service provider, IBM Cloud/SoftLayer which is currently impacting the ability to access BigCommerce stores. BigCommerce engineers have escalated this network issue to the network engineering team at IBM Cloud/SoftLayer, who are who are currently troubleshooting the issue.
BigCommerce engineers are working to mitigate the impact our service provider's availability issue is having on BigCommerce stores and will have an update again shortly.
Posted Apr 24, 2018 - 01:12 CDT
Investigating
BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Posted Apr 24, 2018 - 00:40 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
