BigCommerce "Client Portal" currently experiencing issues due to 3rd party system outage

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jul 16, 2022 - 21:29 CDT

Monitoring

The 3rd party service has returned to normal operation. BigCommerce engineers are monitoring the performance of our internal services.

Posted Jul 16, 2022 - 21:11 CDT

Investigating

BigCommerce engineers are currently investigating issues accessing certain areas and features of the "Client Portal" at "manage.bigcommerce.com." This does *not* affect storefronts or transactions. We will provide updates as further information becomes available.

Posted Jul 16, 2022 - 20:52 CDT

This incident affected: Client Services (Client Portal).