Partial search unavailability

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Sep 27, 2026 - 13:00 CDT

Monitoring

Search availability has returned to normal availability. We are continuing to monitor this issue.
Posted Sep 27, 2026 - 12:49 CDT

Update

We are continuing to investigate this issue.
Posted Sep 27, 2026 - 12:48 CDT

Investigating

Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
Posted Sep 27, 2026 - 12:19 CDT
This incident affected: Storefront.