Increased error rate on subset of stores and API requests

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted May 02, 2019 - 11:00 CDT

Monitoring

Part of our caching infrastructure had issues and failed over to backup nodes. The failover took longer than expected. All monitoring shows response times and error rates back to expected levels.
Posted May 02, 2019 - 10:55 CDT

Investigating

BigCommerce engineers are investigating an increase in error rates to a small percentage of requests.
Posted May 02, 2019 - 10:52 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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