Availability Issues

Incident Report for BigCommerce

Resolved

At approximately 18:12 UTC BigCommerce engineers observed instability with a single database cluster. Actions were taken to mitigate the instability, which ceased at 18:20 UTC. At this time all functionality has been restored and engineers will continue to monitor the health of the platform.

Posted Dec 08, 2022 - 12:41 CST

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they become available.

Posted Dec 08, 2022 - 12:30 CST

Investigating

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Dec 08, 2022 - 12:17 CST

This incident affected: Storefront.