Channel Manager outage

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Sep 17, 2018 - 21:31 CDT

Monitoring

All Channel Manager integrations are active. We will be monitoring the service to ensure it stays available.

Posted Sep 17, 2018 - 21:01 CDT

Update

Most Channel Manager integrations are back online. We expect them all to be restored soon.

Posted Sep 17, 2018 - 20:52 CDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 17, 2018 - 19:59 CDT

Update

The fix is being implemented and some Channel Manager integrations should be working. Engineers are continuing to roll out the fix.

Posted Sep 17, 2018 - 19:18 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 17, 2018 - 18:58 CDT

Update

We are continuing to investigate this issue.

Posted Sep 17, 2018 - 18:35 CDT

Investigating

We are currently investigating this issue.

Posted Sep 17, 2018 - 18:35 CDT