Degraded Performance: Slow Storefront, API and Control Panel response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 02, 2015 - 15:28 CDT

Monitoring

A fix has been pushed to our caching infrastructure and has resolved the issue. We will continue monitoring for further issues.
Posted Oct 02, 2015 - 12:41 CDT

Identified

We have isolated the cause of the performance issue and are deploying a fix. We expect performance to return to normal levels soon.
Posted Oct 02, 2015 - 12:23 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.