Transaction errors with QuickBooks Payments gateway

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 09, 2023 - 14:56 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the issue.
Posted Aug 09, 2023 - 14:47 CDT

Update

BigCommerce engineers are continuing to investigate this issue.
Posted Aug 09, 2023 - 13:46 CDT

Update

BigCommerce engineers are continuing to investigate this issue.
Posted Aug 09, 2023 - 12:47 CDT

Update

BigCommerce engineers are continuing to investigate this issue.
Posted Aug 09, 2023 - 12:00 CDT

Investigating

BigCommerce engineers are investigating reports of transaction errors with the QuickBooks Payments gateway, leading to processing failures. We will provide further information as it becomes available.
Posted Aug 09, 2023 - 11:12 CDT
This incident affected: Checkout & Payment Processing.
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