Phone System Degradation

Incident Report for BigCommerce

Resolved

The issue has been resolved and all support channels are operating normally. Thank you for your patience.
Posted Sep 29, 2020 - 12:12 CDT

Monitoring

Our phone provider has implemented a solution. Calls are routing normally and we are monitoring the results.
Posted Sep 29, 2020 - 11:30 CDT

Investigating

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our phone provider, but in the interim please note our live chat and web case queues are available.
Posted Sep 29, 2020 - 10:54 CDT
This incident affected: Client Services (Support Center).
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