Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jul 06, 2017 - 12:06 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 06, 2017 - 11:42 CDT

Investigating

Network connectivity issues have returned for a subset of stores. BigCommerce engineers are investigating.
Posted Jul 06, 2017 - 11:28 CDT

Monitoring

Network connectivity has been restored. BigCommerce engineers will be monitoring systems closely in case there is a recurrence.
Posted Jul 06, 2017 - 11:20 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Posted Jul 06, 2017 - 11:17 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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