Customers unable to reset account passwords on BigCommerce storefronts

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 30, 2023 - 13:47 CDT

Monitoring

BigCommerce engineers are continuing to monitor the results.
Posted Aug 30, 2023 - 11:51 CDT

Update

The fix has been deployed and BigCommerce engineers are monitoring performance.
Posted Aug 30, 2023 - 11:33 CDT

Update

A fix is being deployed for this issue.
Posted Aug 30, 2023 - 11:23 CDT

Identified

BigCommerce engineers have identified and are working to fix the issue.
Posted Aug 30, 2023 - 10:48 CDT

Investigating

BigCommerce engineers are investigating an issue that prevents customers from being able to reset their passwords.
Posted Aug 30, 2023 - 10:13 CDT
This incident affected: Storefront.