Intermittent Availability Issues

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Status

Incident Report for BigCommerce

Resolved

BigCommerce Engineers identified an issue affecting storefront and API services for a subset of stores beginning at 16:30 UTC and ending at 17:20 UTC. BigCommerce Engineers have resolved the issue and all services are now available.

Posted Nov 13, 2024 - 11:42 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2024 - 11:33 CST

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Nov 13, 2024 - 11:26 CST

This incident affected: Storefront.