Storefront timeout issues for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jun 30, 2020 - 21:11 CDT

Monitoring

We have implemented a fix and are monitoring the results

Posted Jun 30, 2020 - 20:32 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 30, 2020 - 20:31 CDT

Update

We are continuing to investigate this issue.

Posted Jun 30, 2020 - 20:26 CDT

Update

We are continuing to investigate this issue.

Posted Jun 30, 2020 - 20:21 CDT

Investigating

We are currently investigating this issue.

Posted Jun 30, 2020 - 20:17 CDT

This incident affected: Storefront and Control Panel.