Custom Phone Numbers preventing Shoppers from signing up

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted May 14, 2026 - 14:08 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 14, 2026 - 11:48 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 14, 2026 - 10:54 CDT

Investigating

We are currently investigating this issue.
Posted May 14, 2026 - 10:12 CDT
This incident affected: Storefront.