BigCommerce Reporting Infrastructure down, fix in progress

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Sep 30, 2016 - 16:46 CDT

Monitoring

The fix has been deployed and the issue has been resolved. Reports are now available. We apologize for the disruption. We will continue monitoring to ensure the fix is stable.
Posted Sep 30, 2016 - 16:37 CDT

Update

The fix is being deployed and reports should be available shortly.
Posted Sep 30, 2016 - 16:15 CDT

Identified

BigCommerce engineers have been alerted by the BigCommerce Reporting Infrastructure being unavailable. The result is that reports and analytics will not display in the control panel. The cause has been discovered and a fix is being prepared. More updates soon.
Posted Sep 30, 2016 - 14:44 CDT
This incident affected: Control Panel and Reporting & Analytics.
← Current Status Powered by Atlassian Statuspage