Issues with Technical Support Phone queues
Incident
Report for BigCommerce
Resolved
The issue has been resolved and all support channels are now available and functioning as expected.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.
This incident affected: Client Services (Support Center).