Partial Outage on Client Area

Incident Report for BigCommerce

Resolved

Our billing provider has confirmed that service still remains stable. Thank you for your patience.
Posted Jun 01, 2017 - 10:50 CDT

Monitoring

Our billing provider has reported that error rates have normalized as of 9:09am CST. We will continue to monitor. Thank you for your patience.
Posted Jun 01, 2017 - 09:56 CDT

Identified

Due to elevated error rates with our billing provider, some clients may notice slow or inaccessible access to their client area. Please note that this does NOT affect your storefronts and is confined to your billing area with BigCommerce only. Our billing provider is currently investigating and should have the issue resolved soon. Thank you for your patience.
Posted Jun 01, 2017 - 09:23 CDT
This incident affected: Client Services (Client Portal).
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