Availability issues for subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jan 23, 2022 - 20:54 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2022 - 18:47 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 23, 2022 - 18:42 CST

Investigating

BigCommerce engineers are investigating availability issues affecting a subset of stores. The engineering team is working to restore access.
Posted Jan 23, 2022 - 18:39 CST
This incident affected: API & Webhooks, Checkout & Payment Processing, Control Panel, and Storefront.