DDOS attack in a single data center

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Sep 13, 2018 - 23:16 CDT

Monitoring

BigCommerce Engineers have mitigated the attack and response times have returned to normal. We will continue to monitor the situation in case further action is required.

Posted Sep 13, 2018 - 22:58 CDT

Identified

BigCommerce has identified a DDOS attack targeted at a single data center. We are working with our network provider to mitigate the attack. At the time, we are seeing intermittent slow responses and unavailability. We hope to have this fixed shortly.

Posted Sep 13, 2018 - 22:06 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.