The network provider has mitigated the networking issues and response times are back to normal.
Posted Nov 29, 2018 - 14:51 CST
Update
Our legacy data center provider, IBM Cloud, is still working to resolve their network issues. BigCommerce engineers are trying various techniques to reroute traffic away from this issue.
Posted Nov 29, 2018 - 14:21 CST
Identified
The upstream network provider in our legacy data centers is suffering a massive DDOS attack against other customers. They are working to mitigate the attack. BigCommerce engineers are working to reroute affected components such as api.bigcommerce.com away for the network issues.
Posted Nov 29, 2018 - 14:00 CST
Update
We are continuing to investigate this issue.
Posted Nov 29, 2018 - 13:37 CST
Investigating
BigCommerce engineers have detected a network issue in one of our data centers. Some stores may be experiencing slower than normal response times. We are working with our network provider to determine the cause. More updates soon.
Posted Nov 29, 2018 - 13:30 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
