Network incident in a single data center

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Sep 27, 2018 - 14:46 CDT

Monitoring

Response times have returned to normal.
Posted Sep 27, 2018 - 14:40 CDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 27, 2018 - 14:38 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 27, 2018 - 14:37 CDT

Investigating

BigCommerce engineers are investigating a network anomaly in a single data center. Response times for a small amount of requests are increased.
Posted Sep 27, 2018 - 14:32 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.