Storefronts and Control Panel slowness for a subset of stores in one datacenter

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 06, 2015 - 15:35 CDT

Monitoring

The fix has been implemented and response times have returned to normal for the affected stores. We will continue to monitor for further issues.

Posted May 06, 2015 - 15:24 CDT

Identified

We have identified an issue with a small pool of stores in one datacenter that are showing increased response times. Our engineers are deploying a fix and the issue should be resolved shortly.

Posted May 06, 2015 - 14:59 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.