Store front and search response times have now returned to normal. We are monitoring the response time of the affected cluster to ensure it stay within acceptable limits.
Posted Nov 08, 2015 - 22:43 CST
Identified
Bigcommerce is working on a resolution to the current issue.
Posted Nov 08, 2015 - 22:12 CST
Investigating
This issue has not been resolved at this time. We are looking into it and are trying find a resolution as soon as possible.
Posted Nov 08, 2015 - 21:24 CST
Monitoring
Store front and search response times have now returned to normal. We are monitoring the response time of the affected cluster to ensure it stay within acceptable limits.
Posted Nov 08, 2015 - 20:00 CST
Identified
Engineers have identified an issue with one of the search clusters and are working to stabilize the cluster.
Posted Nov 08, 2015 - 19:42 CST
Investigating
We are currently investigating slow product search times and response times on the storefront and will have an update momentarily.
