Availability issues with sub-set of BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Sep 27, 2020 - 14:32 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 27, 2020 - 14:28 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 27, 2020 - 14:27 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Posted Sep 27, 2020 - 14:26 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.